Account Manager

1 week ago

Silverthorne, Colorado, United States Shamrock Foods Company Full time
Job Summary

We are seeking a highly skilled and experienced Account Manager to join our team at Shamrock Foods Company. As an Account Manager, you will be responsible for building and maintaining strong relationships with our national foodservice customers, driving sales growth, and ensuring customer satisfaction.

Key Responsibilities
  • Manage key margin and expense items to assess the impact of activities and drive positive results on customer P&L.
  • Use shared performance as a tracking tool to document outcomes that tie to corporate strategies with quarterly goals tied to corporate strategies.
  • Establish a strategic relationship with customer base by preparing for and performing business reviews that benefit both the customer and Shamrock.
  • Initiate and maintain relationship building with franchise owner/operators. Develop effective customer touch points below "C" level (e.g., local store level).
  • Develop and implement strategic sales plans to accommodate corporate goals. Direct sales and profit forecasting and transactional activities to meet those goals.
  • Prepare profitability reports and other reports designed to provide the National Accounts Management Team with information for negotiations, pricing changes, product mix changes, delivery window/day revisions.
  • Work in conjunction with the Business Development team to achieve business objectives. Establish a strong collaborative business relationship with the Business Development team to aid overseeing and facilitating all aspects of the agreed upon customer deliverables.
  • Increase customer revenue and profitability through developing and implementing new opportunities and increased penetration with current customers, with documented results.
  • Use and update Customer Relationship Management tool in order to maximize the positive impact on the Customer and maximum performance of the team.
  • Makes recommendations for product mix, delivery issues, pricing, and sourcing requiring the ability to negotiate with corporate customers to an end resolution.
  • Improve customer profitability through documented programs such as Purchasing to Contract, Smartbuy, and the use of basic margin management.
  • Manage sales and purchasing transactions to contracted service levels. Monitor and ensure Customer contract compliance.
  • Manage Inventory stocking levels for all Proprietary items.
  • Manage and document the reduction of asset cost in the form of inventory (stock / proprietary) and accounts receivable through innovative solutions.
  • Prepare reports defining product usage, purchases, aging and other reports specifically required by the corporate personnel responsible for corporate supply chain management or regional stores or restaurants. Significant report development may be entailed.
  • Manage transportation expense by adhering to customer contract and support of routing initiatives, and by managing recovery activities. Reduce expenses in the form of couriers, air freight and credits.
  • Perform customer service activities including order entry as needed. Manage recovery for purchasing / operational issues. Manages customer service issues requiring the ability to negotiate with corporate customers to an end resolution.
  • Resolve day-to-day issues for assigned accounts and all other accounts as needed.
  • Assists in developing information for Requests for Proposal.
  • Responsible for the timeline associated with all new customers and acts as a project manager to ensure the timelines are met.
  • Manage the transition of Customers from Emerging to National Accounts.
  • Manage setup of and trains customers in use of Shamrock-supplied technology and ordering systems (e.g. ShamrockOrders, Amphire).
  • Assists corporate-level customers with systems issues, escalating these to the IS Department as needed. Responsible for assisting corporate-level customers with all new Systems Integration requests.
  • Manage events for Customers, including equipment loans, special deliveries, and venue management.
  • Supports SBPI service level and other process improvement initiatives, and other training programs offered and/or required by Shamrock University.
  • The Junior Account Manager will handle a lower account load than an Account Manager.
  • Other duties as assigned.
Requirements
  • Must have at least one year of foodservice distribution experience with increasing responsibility in the areas of account inventory management, customer service, sales, purchasing or contract administration.
  • Technical Skills with MS Office, various purchasing, pricing, and CRM software program experience
  • Must have an Associate Degree or higher, from College, University, Trade or Specialized training (i.e. culinary certificate).
  • Individuals must be flexible to work with the demands of the department as hours and days may vary and will include weekends and holidays.
About Shamrock Foods Company

At Shamrock Foods Company, people come first – our associates, our customers, and the families we serve across the nation.

A privately-held, family-owned and -operated Forbes 500 company, Shamrock is an innovator in the food industry and has been since being founded in Arizona in 1922.

We live by our founding family's motto to "treat associates like family and customers like friends."

Benefits are a major part of your overall compensation, and we believe offering them at an affordable cost is not only the right thing to do, but it helps keep you and your family healthy.

That's why Shamrock Foods pays for the majority of your health insurance, allowing you to take home more of your paycheck.

And it doesn't stop there - our associates also enjoy additional benefits such as 401(k) Savings Plan, Profit Sharing, Paid Time Off, as well as our incredible growth opportunities, continued education and wellness programs.

Equal Opportunity Employer

At Shamrock Foods Co all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, sexual orientation, gender identity or any other basis protected by applicable law.

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