Regional Banking Operations Manager
2 weeks ago
Job Type:
Full-time
Position Overview:
Assistant Vice President/Regional Banking Operations Manager
DEPARTMENT: Retail Banking
CLASSIFICATION: Exempt
REPORTS TO: VP, Director of Retail Operations
SUPERVISES: Multiple Branch Locations and Staff
POSITION SUMMARY:
Accountable for leading and managing a network of bank branches to meet profitability, growth, and customer service goals. This role focuses on enhancing deposits, assets, operational efficiency, and fee-based services through effective leadership and strategic oversight.
KEY RESPONSIBILITIES:
- Foster a positive work environment and maintain open lines of communication among all regional staff.
- Ensure comprehensive knowledge of all banking products and services.
- Collaborate with branch managers and loan officers to identify potential business opportunities and key clients.
- Oversee and implement sales initiatives across branches within the region.
- Conduct regular visits to branches to ensure operational effectiveness.
- Facilitate meetings for branch managers and staff as necessary.
- Maintain consistent communication across the region to promote alignment and teamwork.
- Review and analyze branch performance reports to achieve regional financial objectives.
- Ensure adherence to bank policies and operational procedures by all branch managers.
- Identify and address operational challenges and inefficiencies promptly.
- Resolve personnel issues in collaboration with Human Resources.
- Evaluate branch manager performance regularly, providing constructive feedback and guidance.
- Prepare annual performance reviews and recommend career advancements as appropriate.
- Assist in researching competitive banking products and services.
- Promote a culture of sales excellence through effective training and development.
- Contribute to the development of customer satisfaction initiatives.
- Support the establishment of branch-specific goals and objectives.
- Participate in the annual budgeting process and coordinate branch budgets.
- Assist branch managers in creating and managing quarterly business plans.
- Perform additional duties as assigned by the supervisor.
- Participate in relevant meetings as required.
QUALIFICATIONS:
- Accountable to the VP, Director of Retail Operations for all assigned duties.
- Demonstrated ability in time management and project coordination.
- Strong interpersonal skills to work effectively with various levels of management and clients.
- Proficient in Microsoft Office Suite.
- Established relationships within the business community and involvement in community initiatives.
- Bachelor's degree in business or finance is preferred.
- Three to five years of relevant experience in sales and retail banking management.
- Strong management and human resources capabilities.
- In-depth knowledge of banking operations, regulations, and employee development.
WORKING CONDITIONS:
- Standard office environment.
- Frequent use of computer screens.
- Ability to lift moderate weights up to 25 pounds.
- Repetitive hand and arm movements.
- Some travel may be required.
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