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Customer Service Representative

2 months ago


Omaha, Nebraska, United States Pacific Life Full time

About Pacific Life

Pacific Life is a leading provider of life insurance and annuity products, dedicated to helping individuals and families achieve their financial goals. Our company values innovation, collaboration, and customer satisfaction, and we're committed to delivering exceptional service to our policyholders.

Job Summary

We're seeking a highly skilled and customer-focused individual to join our Consumer Market's Division Affluent Market Customer Service team as a Customer Service Representative. In this role, you'll be responsible for providing exceptional service to our customers, responding to their inquiries, and resolving their issues in a timely and professional manner.

Key Responsibilities

  • Respond to customer inquiries and requests in a timely and professional manner
  • Resolve customer issues and concerns in a fair and efficient manner
  • Build strong relationships with customers to ensure their satisfaction and loyalty
  • Collaborate with internal teams to resolve complex customer issues
  • Stay up-to-date on product knowledge and regulatory requirements to provide accurate information to customers

Requirements

  • 1-2 years of experience in a customer service role, preferably in the insurance industry
  • Strong communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Basic math skills and ability to understand financial concepts
  • FINRA SIE and Series 6/7 licenses required within 5 weeks of hire date

What We Offer

  • Competitive hourly rate and annual bonus
  • Opportunities for career growth and professional development
  • Flexible benefits package, including medical, dental, and vision coverage
  • Generous paid time off and holiday schedule
  • Adoption assistance program and paid parental leave

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications.