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Client Relations Coordinator

2 months ago

Lexington, Kentucky, United States Quantrell Auto Group Full time
Key Responsibilities
  • Manage service requests and oversee the operations of the service area.
    Ensure that clients receive timely, respectful, and effective assistance.
  • Take responsibility for the client's overall experience by executing additional tasks that help the organization leave a favorable impression.
  • Provide dedicated support for all client inquiries, whether via phone or in person, to ensure that the client is well taken care of.
  • Guarantee that the daily allocation of technicians' time is effectively utilized for servicing clients.
  • Initiate service agreements as required by the primary service advisors.
  • Respond to technical inquiries regarding vehicle issues, warranties, services, and repairs.
  • Maintain Customer Satisfaction scores at or above company benchmarks.
  • Assist in diagnosing vehicle issues; procure parts and tools as necessary.
  • Help facilitate courtesy transportation for clients as needed by the primary service advisors.
  • Organize schedules and delegate tasks to service department personnel.
  • Reinforce company policies and comply with organizational standards.
  • Promote adherence to relevant laws and regulations.
  • Foster a positive working relationship with manufacturers and encourage healthy employee relations.
  • This is an entry-level advisory role with opportunities for advancement.
Required Qualifications
  • Well-organized and approachable demeanor
  • Proven ability to lead and manage others
  • Strong time management capabilities
  • Excellent communication skills with clients
  • Professional and polished personal appearance
  • Consistent history of service and sales achievements
  • Strong track record of positive client satisfaction outcomes
  • Team-oriented and self-driven
  • Able to work independently with minimal supervision
  • Valid driver's license and clean driving record

Quantrell Auto Group encompasses multiple automotive franchises and boasts a top-tier service department and body shop. Many employees have dedicated over 30 years to the organization, reflecting a strong commitment to employee retention and satisfaction.

In addition to serving its clientele, Quantrell Auto Group actively participates in various charitable initiatives, which is a core aspect of the company's philosophy.

Employee Benefits
  • Comprehensive Medical, Dental & Vision Insurance
  • 401K Plan with Matching Contributions
  • Paid Time Off
  • Short and Long-Term Disability Coverage
  • Opportunities for Professional Growth
  • Paid Training Programs
  • Employee Vehicle Purchase Discounts
  • Family-Owned and Operated Environment
  • Long-Term Job Stability
  • Health and Wellness Programs
  • Discounts on Products and Services
  • Competitive Compensation within the Industry

We are committed to providing equal employment opportunities and prohibit discrimination or harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws.