Director of Operations

3 weeks ago

Philadelphia, Pennsylvania, United States Compass Group, North America Full time
Job Summary

The Director of Operations is a key leadership role responsible for overseeing the day-to-day operations of our location. This includes ensuring high standards of guest experience, safety, and financial performance. The ideal candidate will be an experienced food and beverage leader with a proven track record of driving operational excellence and coaching high-performing teams.

Key Responsibilities
  • Proactively coach and motivate team members to deliver exceptional results
  • Identify opportunities for improvement and drive continuous innovation in location operations
  • Build strong partnerships with location stakeholders
  • Collaborate with regional and Home Office leadership to drive best practices and innovation
  • Deliver against financial goals and budgets
  • Coach and develop the operations management team
  • Represent Levy and our business objectives at partner meetings and networking events
  • Oversee safety and sanitation protocols to ensure a safe and healthy environment
  • Review financial reports and develop action plans to achieve business goals
  • Lead the development of the location's food story and guest experience
  • Complete team member performance reviews and career development planning
  • Manage administrative tasks, including expense reports and payroll
  • Interview and hire candidates for open roles
  • Collaborate with culinary leadership to drive menu development and operational enhancements
  • Oversee season planning and ensure alignment with Levy and partner expectations
  • Coach team members for optimal performance and engagement
  • Conduct manager meetings to engage, inform, and build alignment
  • Conduct event walks to interact with team members, guests, partners, and VIPs
  • Identify and plan for management support needs
  • Manage the Levy Legends team recognition program
  • Conduct building safety walks to maintain a safe and clean environment
  • Complete corrective action to hold team members accountable and improve future performance
  • Develop future talent within the location and mentor the next generation of leaders
  • Close payroll on a bi-weekly basis and ensure accurate financial reporting
  • Drive shrinkage prevention efforts to minimize financial risk
  • Lead operational improvement planning and participate in governance meetings
  • Plan budget and P&L management to support optimal financial achievement
  • Engage in collaboration with the leadership team to support team members and promote a positive work environment
  • Act as the figurehead for Levy's Work of Change initiative and build a diverse and inclusive team
Requirements
  • 5+ years of leadership experience in hospitality or retail
  • Bachelor's degree in hospitality management or related field
  • High level of computer literacy
  • Understanding of financial concepts
  • Passion for hospitality, food, and retail
  • Excellent interpersonal and stakeholder management skills
About Levy

Levy is a member of Compass Group USA and is committed to treating all applicants and associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.

Applications are accepted on an ongoing basis.

At Levy, team = family. And we'll always take care of family, learn more about Levy benefits offered.

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