Customer Service Operations Manager
3 days ago
We are seeking a highly skilled and experienced Customer Service Leader to join our team at Food Lion. As a key member of our retail operations team, you will be responsible for providing exceptional customer service, leading by example, and maintaining high standards of customer satisfaction.
Key Responsibilities:
- Provide fast, easy, flexible, and friendly service to customers through the achievement of Food Lion customer service standards.
- Assist the Customer Service Manager and Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual.
- Maximize sales through excellent customer service and ensure work station and front end area of the store has a neat and clean presentation.
- Maintain proper knowledge of all sales associate register functions and Front End accounting services.
- Report any register malfunction to the Customer Service Manager or place service calls in an efficient manner.
About You
- You have a high school graduate or equivalent preferred.
- You possess effective communication and customer service skills.
- You have the ability and willingness to learn multiple tasks and technical requirements of the job.
- You can perform the technical requirements of cashier and service center.
Estimated Salary Range: $45,000 - $60,000 per year.
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