Customer Service Supervisor
6 days ago
Harris Teeter, LLC is seeking a highly motivated and experienced Customer Service Supervisor to oversee our operations in the Norfolk/Portsmouth/Hampton areas. This is an exceptional opportunity for a dedicated professional who shares our commitment to delivering unparalleled customer service.
Job Summary:This role involves supervising up to 120 associates across various departments, including customer service clerks, cashiers, baggers, and accounting office staff. As a Customer Service Supervisor, you will work closely with the Department Manager to ensure seamless daily operations, provide coaching and training, and foster a positive work environment.
Key Responsibilities:- Supervise and coordinate daily activities of customer service teams
- Lead by example, demonstrating exceptional customer service skills and knowledge
- Recruit, train, and develop team members to achieve departmental goals
- Analyze performance metrics, identify areas for improvement, and implement corrective actions
- Maintain accurate records, reports, and compliance documentation
To succeed as a Customer Service Supervisor, you must have:
- A high school diploma or equivalent
- 1-3 years of experience in customer-facing roles or supervisory positions
- Excellent communication, interpersonal, and problem-solving skills
- Ability to multitask, prioritize tasks, and manage multiple projects
- Strong analytical and leadership skills
Harris Teeter, LLC offers a competitive salary range of $65,000-$80,000 per year, depending on experience, as well as benefits such as:
- Medical, dental, and vision insurance
- 401(k) retirement plan
- Employee discounts and perks
- Ongoing training and development opportunities
Please note that this is a general description of the job requirements and may not be comprehensive. If you are a motivated and results-driven individual looking to take your career to the next level, we encourage you to apply. Estimated salary: $70,000/year.
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