Customer Service Operations Manager

2 days ago


Hampton, Virginia, United States Food Lion Full time

At Food Lion, we're committed to providing an exceptional shopping experience for our customers. As a Cashier and Service Center team member, you'll play a critical role in delivering fast, easy, flexible, and friendly service while creating a positive shopping environment.

You'll be responsible for assisting the Customer Service Manager and Assistant Customer Service Manager in maintaining standards according to the Front End Standard Practice Manual, maximizing sales through excellent customer service. Your duties will include greeting each customer, using their name whenever possible, and avoiding personal conversations with other associates when customers are present.

You'll also ensure store office functions are completed accurately and on time, communicate all cash variances to the Assistant Customer Service Manager, and maintain knowledge of office procedures including cash reports, register checkups, deposits, Western Union, money orders, and Coinstar. Additionally, you'll maintain a neat and clean presentation of your work station and front end area of the store.

We offer a competitive salary of $35,000 - $45,000 per year, depending on location. If you're passionate about delivering exceptional customer service and have effective communication skills, we encourage you to apply for this exciting opportunity.



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