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Healthcare Registration Coordinator
2 months ago
Attention to all administrative and clerical professionals Glens Falls Hospital is eager to support your career in healthcare as a Patient Registration Specialist. This role offers the opportunity to enhance your expertise in patient scheduling, customer relations, health insurance processes, and Health Information Management (HIM).
Your Role in the Team
As a crucial member of the cancer treatment program, you will serve as the primary contact for registration, scheduling, and customer support within the department. Your responsibilities will include registering patients for treatment, lab work, and appointments with providers. By utilizing your customer service skills, you will contribute to an improved patient experience, assisting patients and their families throughout the registration process and addressing any inquiries or concerns they may have. Some key aspects of this opportunity include:
- On-the-job training designed to ensure your professional growth and success.
- Excellent prospects for advancement for individuals with experience in patient registration or customer service.
- Your contributions will enhance community health by supporting essential administrative functions related to cancer and hematology care.
Our Commitment
Our mission is to enhance the health of individuals in our region by delivering exceptional, affordable, and patient-centered care consistently and in every environment.
How You Will Achieve Your Potential
Key Responsibilities
- Greet patients and their families at the Cancer Center in a courteous and professional manner while efficiently completing the registration process.
- Work alongside the Navigation Staff to identify patients requiring financial assistance, distribute relevant applications, and provide support resources.
- Assist with navigation within the facility; facilitate check-in for non-patient visitors, including pharmaceutical representatives and vendors.
- Manage incoming phone calls; respond to urgent situations effectively.
- Monitor waiting areas for extended wait times and address patient-related issues.
- Alert appropriate care team members of any patient-related concerns or delays while collaborating with schedulers to ensure a seamless check-in process.
- Pre-register all encounters at the Cancer Center for upcoming visits to reduce wait times.
- Complete registration for all patient appointments at the Cancer Center, including provider visits, chemotherapy, radiation therapy, genetic counseling, lab appointments, and educational sessions.
- Accurately input and verify patient demographics, insurance details, and emergency contacts; scan insurance cards into the EMR; obtain necessary patient signatures for HIPAA and Privacy Policy Acknowledgment; collect and reconcile co-pays for medical and radiation oncology services.
Education and Experience
Educational Background
• High school diploma or GED equivalent is required.
• Completion of an AAS in health administration, business, finance, or a related field is preferred.
Experience and Skills
• At least one year of experience in a healthcare setting, with a working knowledge of insurance processes preferred.
• Basic understanding of medical terminology is preferred.
• Familiarity with anatomy and physiology is preferred.
• Strong computer, phone, and customer service skills are essential.
• Excellent written and verbal communication skills are required.
• Ability to troubleshoot and resolve issues as they arise.
Communities We Serve
Located in a picturesque region, Glens Falls is conveniently situated near major attractions. Advance your career in a supportive environment at Glens Falls Hospital.
Salary Range
The expected base rate for this position is between $18.00 and $25.87 per hour, determined on a case-by-case basis according to experience, education, and relevant certifications.
Benefits
Glens Falls Hospital is dedicated to offering valuable and competitive benefits to our employees, forming a core part of a strong overall employee experience.
