Business Solutions Production Support Specialist
5 days ago
Job Summary
The Business Solutions Production Support Clerical I is a key member of the PPLSI team, responsible for providing exceptional support to our members and ensuring the smooth operation of our production processes.
Responsibilities
The successful candidate will be responsible for:
- Providing timely and accurate support to members via phone, email, and other communication channels
- Processing payments, reinstatements, cancellations, and changes to memberships
- Processing new member applications and upgrades/downgrades
- Meeting daily/monthly productivity expectations related to production
- Working all incoming business, meeting production timelines
- Other duties as assigned by leadership
Requirements
To be successful in this role, you will need:
- High school degree equivalent; some college preferred
- 0-1+ years prior experience working in customer service
- Basic knowledge of Word, Excel, and PowerPoint
- Excellent written and verbal communication skills
- Excellent listening, negotiation, and presentation abilities
- Ability to handle multiple deadlines, provide a detailed-oriented, and analytical approach to daily duties and relationship building with a high degree of confidentiality
Working Conditions
This is a non-exempt position, and the work environment is a professional office setting. The successful candidate will be required to use standard office equipment, such as computers, phones, photocopiers, and filing cabinets. Regular attendance and punctuality are essential, with the ability to work on critical business days as deemed necessary, including some evenings and weekends.
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