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Customer Experience Manager

2 months ago

Cary, North Carolina, United States Crescent Electric Supply Company Full time
Job Summary

We are seeking a highly skilled and experienced professional to join our team as a Customer Experience Supervisor. As a key member of our organization, you will play a critical role in driving the standardization and optimization of processes that enhance the Customer Experience with our Inside Sales team.

Key Responsibilities
  • Develop and implement strategies to optimize the Customer Experience and Service framework in accordance with customer expectations and business objectives.
  • Lead and manage a team of Inside Sales representatives across multiple geographical locations, providing guidance and support to ensure exceptional customer service.
  • Collect and analyze data to ensure service optimization, identifying areas for improvement and implementing changes to drive business growth.
  • Drive business forward through continued leadership and insights, developing and strengthening the service workforce.
Qualifications
  • Strong team player with high levels of integrity, trust, and respect for individuals, with an authentic approach to collaboration leading to collective success.
  • In-depth knowledge of all facets of a distributorship, including electrical distribution.
  • Experience in training and developing employees, with a focus on employee growth and development.
  • Strong analytical and problem-solving skills, with the ability to drive transformational change and influence employees to embrace change.
Supervisory Responsibilities
  • Carry out supervisory responsibilities in accordance with company policies, procedures, and applicable laws.
  • Set clear expectations and goals, helping employees to achieve them and drive business success.
  • Demonstrate ability to drive transformational change, including the ability to influence employees to embrace change through clear communications and definition of inspiring vision(s) for the future.
Total Rewards and Benefits

Crescent Electric Supply Company offers a comprehensive compensation package, including:

  • Eligibility for health, dental, vision coverage, 401(k) plan, and flexible spending accounts, subject to plan terms.
  • Eligibility for company-paid benefits such as life insurance, short-term disability, long-term care, and Employee Assistance Program, subject to applicable waiting periods.
  • Excused Absence time off and Paid Time Off (PTO).
  • Company-paid holidays.
  • Other benefits for which you may be eligible, including supplemental life insurance, hospital indemnity, and accident and critical illness benefits with cancer coverage.
About Us

Crescent Electric Supply Company is a family-owned business with a culture of quality and a commitment to serving our communities. We are transforming and on a mission to power the communities we serve through teamwork and relentless customer focus. We have a vision of uncompromising teamwork committed to becoming the industry leader for our employees, suppliers, and shareholders. At Crescent Electric Supply Company, you will have the opportunity to develop professionally, grow personally, and have the flexibility to balance your life's priorities. We are an Equal Opportunity Employer and welcome applications from diverse candidates.