Client Experience Manager
4 weeks ago
We are seeking a highly skilled Client Experience Manager to join our team at WithersRavenel. As a key member of our Client Experience team, you will be responsible for leading client engagement and project delivery for municipal clients throughout the North Carolina market.
Key Responsibilities- Maintain and grow high-value relationships with existing municipal clients
- Work effectively with project teams, key internal and external stakeholders, and support staff to ensure successful and client-focused project delivery
- Create and realize client-specific engagement plans, journey mapping, and other initiatives
- Manage client-specific account plans, sales and revenue projections, and feedback initiatives
- Develop and manage proposal efforts, business development strategies, and presentations
- Lead contract negotiations, including scope, fee, terms, and conditions
- Coordinate with WithersRavenel's Growth and Delivery teams to expand market share across targeted clients and regions
- Lead select projects within your technical area(s) of expertise
- Monitor project health, adherence to QA/QC procedures, and mentor junior staff
- Remain actively engaged in community, professional societies, and other relevant activities
- Bachelor's Degree in Engineering or a related field, with municipal experience or equivalent experience
- Professional Engineer or ability to obtain registration within six months
- 10+ years of engineering/industry experience with demonstrated team management experience
- Proven experience in winning and managing municipal water, wastewater, stormwater, asset management, and planning projects in the North Carolina market
- Public sector business development experience at local and regional levels
- Existing relationships within the North Carolina municipal market
- Exceptional written, verbal, and interpersonal skills
- Experience with Federal and State level funding agencies and programs
- Ability to work flexible hours and attend events outside of normal working hours
- Alternative delivery experience
We are an Equal Opportunity Employer and prohibit discrimination and harassment of any type without regard to race, color, religion, sex, national origin, political affiliation, sexual orientation, gender identity, disability, age, military service, or other non-merit factors protected by federal, state, or local laws. We strive to build and nurture a culture where diversity, inclusivity, and belonging are a normal part of doing business, not an initiative.
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