Retail Sales Lead

4 days ago


Salt Lake, Utah, United States Sundance Catalog Full time

About Sundance Catalog

Sundance Catalog is a leading omni-channel specialty retailer with a unique brand that supports artistic endeavors and focuses on creativity, originality, and inspiration.

Job Summary

The Retail Sales Lead will provide the highest level of internal/external customer service by having in-depth product knowledge and effective selling techniques. A sales leader will set the example for customer service and regularly act as a floor supervisor.

Key Responsibilities

  • Drives sales by exhibiting a strong presence, demonstrating exceptional sales skills, and providing the customer with an exceptional experience
  • Provides excellent customer service to customers by asking open-ended questions to customers, assessing their needs, and offering products that support or relate to their needs
  • Tells the product story, features, and benefits of jewelry and merchandise
  • Listens to customers and uses their feedback to improve service levels
  • Informs customers of our website and catalog, offering to put them on our mailing list
  • Consistently exceeds the expectations and requirements of both the internal and external customer
  • Seeks product knowledge on new and core goods and openly shares information
  • Opens and closes store
  • Maintains visual integrity of store by participating with housekeeping, including regular cleaning and dusting
  • Replenishes merchandise as needed
  • Maintains a high level of awareness regarding loss prevention
  • Consistently adheres to all company policies and procedures
  • Receives and places merchandise ensuring that all merchandise is correctly tagged
  • Executes operational tasks as directed
  • Assists with coaching and directing employees
  • Resolves employee and customer issues
  • Participates in all staff meetings
  • Other tasks and projects as assigned

Requirements

  • High School graduate or GED required, Associates degree preferred
  • Four plus years retail experience, including supervisory/lead experience
  • Experience with a premium brand retailer
  • Experience in an environment where customer service is highly regarded
  • Computer literacy including the use of Microsoft Outlook, Word, Excel and PowerPoint
  • Knowledge of all functions of the POS (point of sale), kiosk and iPad system

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