Retail Sales Lead
4 days ago
About Sundance Catalog
Sundance Catalog is a leading omni-channel specialty retailer with a unique brand that supports artistic endeavors and focuses on creativity, originality, and inspiration.
Job Summary
The Retail Sales Lead will provide the highest level of internal/external customer service by having in-depth product knowledge and effective selling techniques. A sales leader will set the example for customer service and regularly act as a floor supervisor.
Key Responsibilities
- Drives sales by exhibiting a strong presence, demonstrating exceptional sales skills, and providing the customer with an exceptional experience
- Provides excellent customer service to customers by asking open-ended questions to customers, assessing their needs, and offering products that support or relate to their needs
- Tells the product story, features, and benefits of jewelry and merchandise
- Listens to customers and uses their feedback to improve service levels
- Informs customers of our website and catalog, offering to put them on our mailing list
- Consistently exceeds the expectations and requirements of both the internal and external customer
- Seeks product knowledge on new and core goods and openly shares information
- Opens and closes store
- Maintains visual integrity of store by participating with housekeeping, including regular cleaning and dusting
- Replenishes merchandise as needed
- Maintains a high level of awareness regarding loss prevention
- Consistently adheres to all company policies and procedures
- Receives and places merchandise ensuring that all merchandise is correctly tagged
- Executes operational tasks as directed
- Assists with coaching and directing employees
- Resolves employee and customer issues
- Participates in all staff meetings
- Other tasks and projects as assigned
Requirements
- High School graduate or GED required, Associates degree preferred
- Four plus years retail experience, including supervisory/lead experience
- Experience with a premium brand retailer
- Experience in an environment where customer service is highly regarded
- Computer literacy including the use of Microsoft Outlook, Word, Excel and PowerPoint
- Knowledge of all functions of the POS (point of sale), kiosk and iPad system
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