Customer Experience Manager

4 weeks ago


Nottingham, Maryland, United States World Market Inc Full time
About the Role

We are seeking a highly skilled and motivated Customer Experience Manager to join our team at World Market Inc. As a key member of our leadership team, you will be responsible for driving sales growth, improving customer satisfaction, and fostering a positive work environment.

Key Responsibilities
  • Develop and implement sales strategies to drive revenue growth and improve customer engagement.
  • Lead and manage a team of sales associates to ensure excellent customer service and sales performance.
  • Collaborate with the Store Manager to achieve business objectives and implement visual merchandising standards.
  • Analyze sales data and market trends to inform business decisions and drive growth.
  • Recruit, train, and develop high-performing sales teams to meet business objectives.
Requirements
  • Minimum 2+ years of leadership experience in a fast-paced retail environment.
  • Proven track record of driving sales growth and improving customer satisfaction.
  • Excellent communication and interpersonal skills.
  • Ability to work a flexible schedule, including nights and weekends.
What We Offer
  • Competitive hourly pay rate of $20.50-$24.50.
  • Flexible scheduling to support work-life balance.
  • Associate discount to World Market.
  • A fun and supportive work environment.
  • Eligible associates are offered Medical and Dental Insurance, Vision Coverage, 401(k) Savings Plan, Commuter Benefits, Employee Assistance, and more.


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