Payment Operations Specialist

2 weeks ago


Nottingham, Maryland, United States CAMP Full time
About the Role

We are seeking a highly skilled Payment Operations Specialist to join our team at Avinode Group. As a key member of our payment operations team, you will be responsible for managing payment transactions with the utmost attention to service quality, data security, and regulatory adherence.

Key Responsibilities
  • Lead new members worldwide through initiation and Know Your Business (KYB) procedures.
  • Introduce and drive cutting-edge payment features.
  • Offer payment assistance and resolve transactional issues.
  • Provide swift resolutions and valuable insights to relevant teams for development and delivery.
  • Assist internal teams with payment development, aiming for operational excellence.
  • Collaborate with product, engineering teams, and external partners to troubleshoot and address payment issues systematically.
  • Ensure a seamless transaction experience.
  • Contribute to the enhancement of payment systems through strategic automation.
Requirements
  • Three years of experience in electronic payments or compliance.
  • A Bachelor's degree in Finance, Business Administration, or a related field.
  • Rich history of cross-functional collaboration with departments such as Product, Finance, Legal, CX, and Engineering.
  • Proven track record in spearheading continuous improvement initiatives.
  • Robust problem-solving capabilities.
  • Exceptional communication skills to bridge cultural divides and operate across different time zones.
  • Customer-focused and strategic mindset with a data-driven approach.
  • Experience in establishing and monitoring key metrics.
  • Proactive in independently identifying and addressing issues.
  • Adaptive to change with ease and committed to continuous learning and development.
  • You embody a sense of ownership and responsibility in all undertakings.
About Avinode Group

Avinode Group is a leading provider of aircraft compliance and health management services to the global business aviation industry. We offer a fully connected suite of essential B2B software to enable Business Aviation professionals through the entire workflow of managing, sourcing, and booking aircraft.

Our company values include a commitment to excellence, innovation, and customer satisfaction. We are an equal opportunity employer and welcome applications from diverse candidates.



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