Customer Solutions Specialist

1 week ago

Nottingham, Maryland, United States Mariner Finance Full time
Job Title: Customer Solutions Specialist

Join Mariner Finance as a Customer Solutions Specialist and play a vital role in delivering exceptional customer experiences. As a key member of our team, you will be responsible for providing top-notch support to our customers, ensuring their needs are met, and exceeding their expectations.

Key Responsibilities:
  • Handle inbound customer calls, analyzing situations and providing tailored solutions to ensure customer satisfaction and respect for their time.
  • Triage customers to appropriate branches, conveying their situation and providing solutions for resolution.
  • Provide exceptional customer service by proactively solving problems and conducting productive sales discussions, yielding successful results.
  • Analyze and identify customers' questions, needs, or desires to recommend the appropriate product or service.
  • Utilize company software systems to perform various transactions on accounts, such as payment processing and loan application intakes, and research customer inquiries to loan and application status.
  • Develop a thorough understanding of available products to present loan solutions and all available sales products based on the customer's needs.
  • Analyze credit & financial information for current and potential customers, process credit loan applications, including closing and funding loans in applicable licensed states.
  • Achieve consistent results by meeting or exceeding expected individual and team KPIs related to customer service goals and the sale of company products and services.
  • Effectively manage simultaneous interactions with customers, communicate effectively and accurately, and conduct follow-ups in a timely manner.
  • Document incoming inquiries as a resource for future reference.
  • Learn Federal, State, and Local Application Consumer laws to ensure compliant actions.
  • Collaborate with senior team members when necessary to address and resolve complex issues or customer complaints.
  • Collect and provide feedback to internal departments to help improve sales, marketing, and business processes as requested.
Requirements:
  • High school diploma or equivalent.
  • Must obtain applicable, required licenses to sell insurance products offered to customers.
  • Minimum of one (1) year of experience in a customer service or sales position.
  • Capable of utilizing and comprehending a call center telephone system, ensuring adherence to appropriate protocols.
  • Excellent interpersonal skills necessary to communicate professionally and effectively, verbally and in writing, with customers and all levels of company staff.
  • Proficiency in Microsoft Office Suite with the ability to learn financial services programs.
  • Passion for providing excellent customer service with a pleasant, professional, customer-focused attitude.
  • Ability to adapt and adjust communication approaches to connect with and understand the needs of wide-ranging personalities.
  • Strong problem-solving and skills and the ability to think quickly and react calmly under pressure or demanding circumstances.
  • Ability to multitask, stay organized, and prioritize tasks effectively to complete assigned duties/functions in a timely, accurate manner.
Preferred Qualifications:
  • Bachelor's degree in Business Administration, Management, Finance, or related field.
Benefits:
  • Health Insurance - Health Savings Account (HSA) with employer contributions if enrolled in a qualifying plan, Flexible Spending Account (FSA), and Dependent Care FSA.
  • Vision Insurance.
  • Dental Insurance.
  • Company-paid Basic Life, Long-Term Disability, and AD&D Insurance.
  • Voluntary worksite benefits including Accident, Critical Illness, Hospital Indemnity, Short-Term Disability, Supplemental Life, and Supplemental AD&D Insurance.
  • 401(k) and Company Matching Contributions.
  • Paid Time Off - full-time employees may accrue a minimum of 120 hours per year.
  • 11 Paid Holidays.
  • FMLA.
  • Employee Assistance Program (EAP).
  • Paid Parental Leave.
  • Referral Incentives.
  • Education Assistance Program.
  • Complimentary FIMC Membership Plan.
  • Access to industry-specific training programs.
  • Certain roles may qualify for additional benefits such as Relocation Assistance, Debt Assistance, Cell Phone Reimbursement, and Travel/Auto Reimbursement. Contact for additional information.

Mariner Finance is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, creed, sex, gender, gender identity or expression, marital status, age, religion, national origin, sexual orientation, familial or caregiver status, citizenship status, status as a victim of domestic violence, medical condition, genetic information, pregnancy, physical or mental disability, or status as a disabled or Vietnam era veteran. Employee must be able to perform the essential duties/functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential duties/functions of their job, absent undue hardship. Drug/Alcohol/Smoke-free workplace.

Mariner Finance, LLC | NMLS #166564

  • Customs Brokerage Entry Specialist

    1 month ago

    Nottingham, Maryland, United States DACHSER USA Air & Sea Logistics Inc. Full time

    Job SummaryWe are seeking a highly skilled Customs Brokerage Entry Specialist to join our team at DACHSER USA Air & Sea Logistics Inc. The successful candidate will be responsible for supporting all aspects of customs house brokerage operations, ensuring timely and accurate submissions of entries and classification documents.Key ResponsibilitiesSubmit timely...

  • Sales Associate

    4 weeks ago

    Nottingham, Maryland, United States World Market Inc Full time

    About World Market Inc.World Market Inc. is a unique marketplace that offers a high-quality assortment of products at a great value. Our company has a culture of diversity and belonging, where every individual's contributions and unique perspective matter.Job SummaryWe are seeking a Sales Associate - Customer Experience Specialist to join our team. As a...

  • Compressed Air System Efficiency Specialist

    1 week ago

    Nottingham, Maryland, United States GHI Staffing Solutions Full time

    Job Title: Assessment EngineerWe are seeking a highly skilled Assessment Engineer to join our team at GHI Staffing Solutions. As an Assessment Engineer, you will play a critical role in helping our customers optimize their compressed air systems, reducing energy consumption and improving overall efficiency.Key Responsibilities:Conduct comprehensive on-site...

  • Customs Brokerage Entry Specialist

    2 weeks ago

    Nottingham, Maryland, United States DACHSER USA Air & Sea Logistics Inc. Full time

    Job SummaryWe are seeking a highly skilled Customs Brokerage Entry Writer to join our team at DACHSER USA Air & Sea Logistics Inc. This role is responsible for supporting all aspects of customs house brokerage operations, ensuring timely and accurate submissions, and maintaining excellent customer service.Key ResponsibilitiesSubmit CHB entries,...

  • Abingdon (Bel Air) Event Specialist

    2 weeks ago

    Nottingham, Maryland, United States Advantage Solutions Full time

    Unlock Your Potential as a Product DemonstratorAre you a people person with a passion for interacting with others? We're seeking a Product Demonstrator to represent top brands at BJ's Wholesale Club. This part-time role offers the chance to engage customers, promote brand awareness, and drive retail sales.Key Details:Entry-level position with opportunities...

  • Secure Transport Specialist

    1 month ago

    Nottingham, Maryland, United States Loomis Full time

    At Loomis, we maintain a robust network of nearly 200 branches, ensuring the seamless flow of cash throughout financial institutions and retail businesses across the United States. We take pride in fostering a workplace that offers our employees numerous opportunities for career growth and fulfillment. Many of our leaders, including managers and corporate...

  • Nurse Practitioner

    4 weeks ago

    Nottingham, Maryland, United States Milan Laser Company Full time

    About Milan Laser CompanyMilan Laser Company is a leading provider of laser hair removal services, renowned for its commitment to excellence and customer satisfaction. As a medical-based company, we prioritize the well-being and aesthetic goals of our clients, and we're seeking a skilled Nurse Practitioner to join our dynamic treatment team.Job SummaryWe're...

  • Security Consultant

    1 month ago

    Nottingham, Maryland, United States Konica Minolta Business Solutions Full time

    About the RoleWe are seeking a highly skilled Security Consultant to join our team at Konica Minolta Business Solutions. As a key member of our security team, you will be responsible for conducting security assessments and audits for our clients to identify vulnerabilities, risks, and security needs.Key ResponsibilitiesDevelop customized security solutions...

  • Nurse Practitioner

    4 weeks ago

    Nottingham, Maryland, United States Milan Laser Company Full time

    About Milan Laser CompanyMilan Laser Company is a leading provider of laser hair removal services, renowned for its commitment to excellence and customer satisfaction. As a medically-based company, we strive to deliver top-notch aesthetic results while prioritizing patient care and well-being.Job SummaryWe are seeking a highly skilled and dedicated Nurse...

  • Access Coordinator

    2 weeks ago

    Nottingham, Maryland, United States Medstar Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Access Specialist I to join our team at MedStar Health. As a key member of our call center, you will be responsible for scheduling patient appointments and providing exceptional customer service to our patients and healthcare providers.Key ResponsibilitiesAssist patients and healthcare providers...

  • Cake Decorator Specialist

    1 week ago

    Nottingham, Maryland, United States Albertsons Full time

    About the RoleWe are seeking a skilled Cake Decorator to join our team at Albertsons. As a Cake Decorator, you will be responsible for creating visually appealing cakes and pastries that exceed our customers' expectations.Key ResponsibilitiesDesign and decorate cakes and pastries using a variety of techniques and materialsWork with customers to understand...

  • Warehouse Operations Specialist

    4 weeks ago

    Nottingham, Maryland, United States Best Buy Full time

    Best Buy Campbell Blvd Nottingham Square is seeking a skilled Retail Warehouse Associate to join our team. As a key member of our warehouse operations, you will be responsible for ensuring the smooth flow of inventory and products to our stores and customers. Your duties will include: * Unloading trucks and accurately recording store inventory * Preparing...

  • Geriatric Nurse Specialist

    1 month ago

    Nottingham, Maryland, United States Direct Home Nurturing Llc Full time

    Job OverviewWe are seeking a highly skilled Geriatric Nurse to join our team at Direct Home Nurturing LLC. As a Geriatric Nurse, you will play a vital role in providing exceptional care to our aging patients.Key ResponsibilitiesAssessment and Care Planning: Conduct thorough assessments of patients' physical and emotional needs, developing personalized care...

  • Cake Decorator Specialist

    1 week ago

    Nottingham, Maryland, United States Safeway Full time

    Cake Decorator Job DescriptionSafeway is seeking a skilled Cake Decorator to join our team. As a Cake Decorator, you will be responsible for creating visually appealing cakes and pastries for our customers.Key Responsibilities:Design and decorate cakes and pastries using artistic skills and creativity.Mix and match colors to create unique and appealing icing...

  • Armed Transportation Specialist

    2 weeks ago

    Nottingham, Maryland, United States Loomis Full time

    Job Title: Armed Driver GuardLoomis is seeking a highly skilled and detail-oriented Armed Driver Guard to join our team. As an Armed Driver Guard, you will play a critical role in ensuring the safe and secure transportation of cash, coin, and valuables to our customers.Responsibilities:Drive automatic armored vehicles and other vehicles on designated routes...

  • Assistant Store Manager

    3 weeks ago

    Nottingham, Maryland, United States Extra Space Storage Full time

    ### Job Summary As an Assistant Store Manager at Extra Space Storage, you will have the opportunity to be part of a diverse team with an excellent company culture. We offer competitive wages, a great work/life balance, and career and development opportunities. You will work between multiple stores in the district, with this location closed on Sundays. Day...

  • Grocery Associate

    3 weeks ago

    Nottingham, Maryland, United States Giant Food Full time

    About Giant FoodGiant Food is a leading grocery retailer in the Baltimore-Washington area, serving over 2 million customers weekly with annual sales exceeding $5 billion. Our mission is to provide convenient meal solutions, recipe inspiration, and time-saving services to our customers, while also being a better neighbor to our community.Job SummaryWe are...

  • Business Banking Officer

    3 weeks ago

    Nottingham, Maryland, United States Rosedale Federal Savings and Loan Association Full time

    About Rosedale Federal Savings and Loan AssociationRosedale Federal Savings and Loan Association is a highly successful, growing financial institution with a rich 116-year history, over $1 billion in assets, and 13 retail branch locations in MD. Our culture, strategic vision, and core values center around community, both internal and external.Job SummaryWe...

  • Pharmacist Position

    2 weeks ago

    Nottingham, Maryland, United States Giant Food Full time

    About Giant FoodGiant Food is a leading grocery retailer in the Baltimore-Washington area, serving over 2 million customers weekly with annual sales exceeding $5 billion.Our mission is to be the most trusted and loved local food retailer in our community, providing convenient meal solutions, recipe inspiration, and time-saving services like pickup and...

  • Enterprise Sales Representative

    3 weeks ago

    Nottingham, Maryland, United States Comcast Full time

    Job SummaryWe are seeking a highly motivated and experienced sales professional to join our team as an Enterprise Sales Representative. In this role, you will be responsible for selling Comcast Commercial Internet, Video, and Voice services to mid-size and large businesses in designated territories.Key ResponsibilitiesDevelop and execute sales strategies to...