Customer Service Representative

4 days ago

Lisle, Illinois, United States Remprex Full time
About the Role

We are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at REMPREX. As a key member of our Technical Operations Center, you will be responsible for providing exceptional customer service to our clients and ensuring the smooth operation of our intermodal terminals.

Key Responsibilities
  • Inspect Shipping Containers: Utilize high-definition images to identify damage, such as holes in equipment, flat tires, etc.
  • Assist Automated Systems: Validate shipping container markings using REMPREX proprietary systems.
  • Verify Hazardous Labels: Confirm the presence and compliance of hazardous labels on shipping containers.
  • Confirm Trailer Attachments: Verify the presence of trailers hooked up to a truck.
  • Validate Driver Information: Validate driver's license registration using REMPREX proprietary systems.
  • Provide Virtual Support: Offer virtual face-to-face assistance for drivers and other customers at the terminal.
  • Answer Calls: Answer phone calls from drivers, dispatchers, and on-site personnel to assist with the gating process.
  • Perform Transactional Research: Conduct research using various proprietary systems to resolve issues for drivers in real-time.
  • Monitor Yards: Provide periodic remote surveillance and monitoring of automotive and intermodal yards.
Requirements
  • Age Requirement: Must be at least 18 years of age.
  • Education: Possess a high school diploma or GED.
  • Attention to Detail: Unwavering attention to detail when performing repetitive tasks.
  • Problem-Solving Skills: Ability to problem solve and ask thoughtful questions to create solutions.
  • Communication Skills: Active-listening skills with the ability to communicate efficiently and effectively.
  • Technical Aptitude: High comfort level with virtual and phone communication as primary mediums.
  • Computer Skills: Prior computer and technology aptitude and eagerness to grow that skillset.
  • Work Environment: Ability to work well under pressure in a fast-paced environment.
  • Availability: Willingness to work in a 365 environment, which may include holidays and weekends.
Preferred Qualifications
  • Associate Degree: Associate degree in a related field.
  • Customer Service Experience: Previous customer service or call center experience.
  • Commitment to Innovation: Strong commitment to embrace innovation, technology, and continued growth.
  • Language Skills: Bilingual (Spanish/Polish/Russian).
About REMPREX

REMPREX is a leading intermodal logistics company that specializes in the operation, support, and engineering of intermodal terminals and ports nationwide. We are committed to delivering safe, efficient, and scalable services to our clients.

We are an equal opportunity employer and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views, or activity, or other applicable legally protected characteristics.

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