Customer Service Specialist
1 week ago
Reports To: Director of Traveler Services
General Overview:
Are you passionate about providing outstanding travel experiences to clients? Do you enjoy discussing incredible travel destinations around the globe? If you possess exceptional communication, customer service, and sales abilities, along with strong problem-solving skills, we want to hear from you.
Join a global organization that values a supportive leadership team and a positive company culture. We are seeking a Call Center Representative to join our Call Center Operations team.
This full-time position is primarily phone-based, requiring excellent communication and active listening skills. Our experienced leaders will provide comprehensive training and ongoing support to ensure your success as a Call Center Representative.
Role & Responsibilities:
- Provide exceptional customer service via phone and email
- Handle sales inquiries to secure new individual bookings for clients and travel advisors
- Respond to detailed inquiries about various itineraries, ships, and land programs offered by Mayflower Cruises & Tours, a division of the Scenic Group
- Accurately quote rates, promotions, and flights using RightRez software and general trip information
- Utilize effective sales techniques to close bookings and enhance company revenue
- Communicate effectively and follow up with clients and travel advisors to facilitate payment
- Foster positive working relationships with various departments and team members
- Adhere to company policies and guidelines, including attendance and workforce adherence
- Deliver 5-star service consistently to our clients and travel advisor partners
- Perform additional duties and responsibilities as assigned
- Positive and proactive attitude
- Excellent communication skills with colleagues, leaders, clients, and travel advisors
- Dependable and self-motivated
- Highly organized with the ability to prioritize tasks effectively
- Able to work independently with minimal supervision
- Dedicated to providing an exceptional customer experience
- Strong problem-solving skills, attention to detail, and accuracy
- Quick learner with a desire for personal and professional growth within a collaborative team environment
- Team-oriented and results-focused
- Able to manage multiple tasks and projects between calls
- Preferred experience in travel sales
- Familiarity with RightRez flight software is a plus
- Experience with Salesforce is advantageous
- Knowledge of Centaur is beneficial
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