Customer Service Representative

3 weeks ago


Hartford, Connecticut, United States Lifeway Mobility Holdings LLC Full time

bJobTitle:/bCustomerCareCoordinator-Hartford,CTbrbrbJobSummary:/bbrAtLifewayMobility,wearededicatedtoenablingindividualswithaccessibilityneedstoremainintheirownhomes.Asaleadingnationwideproviderofaccessibilitysolutions,weareseekingahighlymotivatedandorganizedCustomerCareCoordinatortojoinourteam.brbrbKeyResponsibilities:/bbrLeadOutreach:Initiateoutboundcallsandothercommunicationmethodstoengagewithpotentialcustomers.brQualification:Evaluateleadstoensuretheymeetthecriteriaforourmobilitysolutionsandgatheressentialinformationtofacilitatethesalesprocess.brAppointmentScheduling:Efficientlymanageandorganizeappointmentsforthesalesteam,ensuringaseamlesshandoverofqualifiedleads.brCommunicationSkills:Clearlyandpersuasivelycommunicatethevaluepropositionofmobilitysolutionstocustomers,overcomingobjectionsandbuildinginterest.brDatabaseManagement:KeepaccuraterecordsofallinteractionsinourCRMsystemandupdateleadinformationasneededwithaccuracy.brFollow-up:Followasystematicfollow-upprocesstonurtureleadsandconvertprospectsintoscheduledappointments.brCollaboration:Workcloselywiththesalesteamandlocalbranchtoprovidethemwithrelevantinformationaboutscheduledappointmentsandensureasmoothtransition.brbrbRequirements:/bbrAtleasttwoyearsprovenexperienceinasimilarrole,preferablyinasalesorbusinessdevelopmentenvironment.brExcellentcommunicationandinterpersonalskills.brStrongorganizationalandtime-managementabilities.brFamiliaritywithCRMsoftwareandproficiencyinMicrosoftOfficeSuite.brAbilitytoworkindependentlyandaspartofacollaborativeteam.brGoal-orientedmindsetwithafocusonachievingandexceedingtargets.brHighschooldiplomabrAbilitytojugglephonecallsandcomputertasks.brbrbBenefits:/bbrAtLifewayMobility,wecareaboutouremployees'well-being.Joinourteamandenjoyacomprehensivebenefitspackagethatincludesmedical,dental,vision,401k,employerpaidlifeandLTDandsomevoluntarybenefitstoo.Wesetyouupforsuccessatthestart-withourAcademy,whichincludesvirtualandinpersontraining,ongoingsupport,andtheopportunitytogrow,eitherinyourrole,orintoanewrole.Plus,you'llhavetheopportunitytorelaxandrechargewith7paidholidaysandthreeweeksofPTO.



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