Customer Service Representative
4 days ago
Job Summary: SouthernCarlson Inc. is seeking a highly skilled and customer-focused individual to join our team as a Branch Associate. This is an hourly position at our company, where you will be responsible for assisting customers in person and over the phone, entering orders in our system, reviewing orders, and ensuring customers' needs are met in a professional and timely fashion.
Key Responsibilities:
- Provide exceptional customer service to internal and external customers
- Enter orders in our system and review orders for accuracy
- Assist customers with their inquiries and resolve any issues in a timely and professional manner
- Perform administrative tasks, such as data entry and record-keeping
- Assist with shipping and receiving duties
- Perform other duties as assigned by management
Requirements:
- Minimum one year of customer service experience with a track record of successfully servicing customer accounts
- Experience in handling administrative and inventory responsibilities
- Strong verbal and written communication skills
- Excellent customer service skills
- Strong work ethic, organization skills, and attention to details with a high level of accuracy
- High school diploma or equivalent
- Experience in the fastener, construction, or manufacturing industry
- Outgoing and positive person who enjoys building relationships
- Self-starter who presents a professional image and attitude
- Excellent verbal and written communication skills
- Intermediate computer skills, including proficiency with MS Office and web navigation
- Quick learner and able to retain knowledge
- Bilingual English/Spanish a plus
Physical Demands:
- Ability to lift up to 50 pounds of customer product on a regular basis
- Ability to lift up to 100 pounds of customer product on an occasional basis
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