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Customer Service Ambassador

2 months ago

Burnsville, Minnesota, United States Bosch Group Inc Full time

**Job Summary**

Bosch Group Inc. is seeking a highly skilled Customer Service Ambassador to join our team. As a Customer Service Ambassador, you will be responsible for providing exceptional customer service to high-end car enthusiasts interested in booking an experience with BMW: the Ultimate Driving Machine.

**Key Responsibilities:**

  • Provide exceptional customer service to customers via phone, email, and in-person
  • Make reservations for customers and ensure a seamless experience
  • Work closely with the BMW Performance and Driving Program team to ensure customer satisfaction
  • Develop and maintain strong relationships with customers to increase loyalty and retention
  • Stay up-to-date on product knowledge and features to provide accurate information to customers

**Requirements:**

  • Excellent communication and interpersonal skills
  • Strong organizational skills and attention to detail
  • Proficient in Microsoft Office and web-based applications
  • Knowledge of brand loyalty and concierge services a plus
  • Minimum of High School Diploma
  • 0-2 years of experience in customer service or a related field

**What We Offer:**

  • Competitive pay and benefits
  • Incentive potential
  • Opportunities for growth and development

**About Us:**

Bosch Group Inc. is a leading provider of business process outsourcing services, optimizing customer experiences, mobility, monitoring, and business and shared services. We are committed to a diverse workforce and are an equal opportunity employer.