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Front Office Assistant

2 months ago

Arlington Heights, Illinois, United States UnitedHealth Group Full time
About the Role

We are seeking a highly skilled and compassionate Front Office Assistant to join our team at UnitedHealth Group. As a key member of our medical office staff, you will play a vital role in providing exceptional patient care and support to our patients and medical staff.

Key Responsibilities
  • Assist in opening and closing the clinic, ensuring a clean and welcoming environment for patients.
  • Welcome patients and visitors with a friendly demeanor, answering inquiries and directing them through the registration process.
  • Answer multi-phone lines, complete daily patient callbacks, and file, fax, and scan documentation.
  • Collect all insurance information, verify patient demographics, process payments, and complete phone sheets.
  • Discharge patients, verify their information, and provide them with necessary documents and information.
Additional Benefits
  • Hourly rate incentives (Flex Pay, Standby Pay)
  • Paid Time Off which you start to accrue with your first pay period
  • Career development and training for other roles you may be interested in
  • Medical Plan options, Dental, Vision, Life & AD&D Insurance
  • (k) Savings Plan, Employee Stock Purchase Plan
  • Education Reimbursement
  • Employee Discounts
Requirements
  • High School Diploma/ GED (or higher)
  • 1+ year(s) of customer service or medical office experience
  • 1+ year(s) of experience with basic computer software
  • Willing and able to learn electronic medical records
Preferred Qualifications
  • Experience working in a fast-paced/high-volume environment
  • Understanding of occupational medicine and/or urgent care
  • Experience collecting health insurance information and/or processing patient payments
  • Experience with patient registration
  • 6+ months of experience navigating computer systems, tools, and technologies
About UnitedHealth Group

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.