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Service Operations Coordinator

2 months ago

Mount Airy, North Carolina, United States Jay's Heating, Air & Plumbing Full time

Service Dispatcher

Are you an energetic and cheerful individual who brings positivity to the workplace?

Do you possess a strong work ethic and a commitment to excellence, ready to contribute to a dynamic team and advance within a reputable organization?

If this resonates with you, allow us to introduce our company, Jay's Heating, Air & Plumbing, and share what we seek in a candidate...

In addition to our outstanding commitment to 5-star service, one of the key aspects that distinguishes Jay's is our vibrant company culture. We are a rapidly expanding organization looking to recruit an exceptional Service Dispatcher to help us drive profitable growth while embodying our core values: Always Doing the Right Thing, Always Growing, Can-Do Attitude, Be Kind, and Deliver Wow Customer Service.

If you are a motivated individual who thrives on providing top-notch service, continue reading.

What We Provide

  • Core Values:
    • Always Do the Right Thing
    • Always Growing
    • Can-Do Attitude
    • Be Kind - The Golden Rule
    • Deliver WOW customer service
  • Stability: A family-oriented and family-owned business since 2005, Jay's is one of the largest and most established home services providers in the region.
  • Engagement: A positive, team-focused work environment with high employee engagement.
  • Growth Opportunities: Continuous professional and personal development training.
  • Work Environment: We maintain a balance of hard work and enjoyment, fostering a team of dedicated individuals with a strong work ethic.
  • Community Commitment: A well-respected brand dedicated to supporting local and global causes.
  • Employer of Choice: A reputable organization with a strong emphasis on company culture.
  • Our Standard: We take pride in delivering a 5-star customer service experience, evidenced by our numerous positive reviews across various platforms.

Work Schedule: Monday - Friday, 8 AM - 5 PM

Benefits: Comprehensive medical and life insurance for full-time employees, dental and vision coverage for employees and their families, paid holidays and time off, 401k with company match, and opportunities for growth and advancement.

Key Responsibilities: This role involves managing the daily schedules of service technicians and dispatching them as service calls are completed. You will coordinate return visits with customers when parts arrive, maintain the on-call schedule, and ensure the customer database is up-to-date. Clear communication with department managers, employees, and customers is essential, including keeping customers informed about scheduling and lead times. You will also assist with maintenance contract billing information and support technicians with quoting repairs as necessary.

Ideal Candidate Qualifications:

  • 3+ years of experience in customer service, scheduling, or project management.
  • Strong communication and interpersonal skills.
  • Ability to multitask and demonstrate excellent problem-solving abilities.
  • Proficiency in Microsoft Office and web-based software.
  • Experience in project management or scheduling is preferred.
  • Familiarity with the geographical service area or map reading skills.
  • Attention to detail is crucial.

If you believe this aligns with your career aspirations, we encourage you to submit your resume for consideration.