Specialty Assistant Store Manager

3 days ago

Mount Airy, North Carolina, United States Lowe's Companies Full time

About the Role

Lowe's Companies is seeking a highly skilled and experienced Specialty Assistant Store Manager to join our team. As a key member of our store leadership team, you will be responsible for leading a team of associates to deliver exceptional customer service and drive sales growth in our specialty areas.

Key Responsibilities

  • Anticipate customer flow and work demand, redirecting efforts and schedules to ensure proper coverage when and where needed.
  • Plan for spikes in sales and ensure the store has the in-stock position to support the demand.
  • Conduct safety walks, monitor use of store power equipment, and coach associates around safe work practices.

Leadership and Team Management

The Specialty Assistant Store Manager will lead a team of associates who work together to ensure our customers receive exceptional service while shopping in a clean, safe, and well-stocked store. You will be accountable for achieving sales and margin goals while driving operational efficiencies and maximizing overall customer satisfaction with the Lowe's in-store experience.

Collaboration and Communication

You will collaborate with peers on the store leadership team, as well as the District Manager and Area support staff, to assess the needs of our customers and develop the best methods for achieving service, sales, and operational objectives. Role-specific assignments and priorities will be tailored to specialty areas such as cabinets, appliances, etc.

Requirements

  • 2 years of experience leading associates in a retail environment.
  • 3 years of experience working in a fast-paced, cross-functional work environment.
  • 1 year of experience performing manager-on-duty responsibilities, including management of daily store operations and processes within and beyond assigned areas of responsibility.
  • 1 year of experience directly managing sales associates (commissioned or non-commissioned) in retail, business-to-business, outside sales, or consumer service industry.
  • Experience using Microsoft Office Suite.
  • Ability to obtain sales-related licensure or registration as may be required by law.

Preferred Qualifications

  • Bachelor's degree in a related field.
  • 5 years of experience directly managing a team of sales associates (commissioned or non-commissioned) in retail, business-to-business, outside sales, or consumer service industry.
  • 3 years of experience performing manager-on-duty responsibilities, including management of daily store operations and processes within and beyond assigned areas of responsibility.
  • Experience working in the home improvement retail sector.
  • Broad knowledge of interior/exterior product categories (e.g., flooring, cabinets, millwork, building materials, appliances, home décor, lighting, plumbing).
  • Experience working with store computer systems (including but not limited to: Project Tool, Genesis, M2O, Thin Client, etc.).

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