DC Operations Manager

6 days ago

Hagerstown, Maryland, United States TSC Full time
Job Summary

This position is responsible for leading and developing a team of hourly team members in a fast-paced distribution center environment. The successful candidate will be responsible for establishing daily production goals and monitoring performance to achieve these goals.

Shifts may include 10B (Tuesday to Friday, 4:30pm to 2:30am) or 12B (Saturday to Monday, 6pm to 6am).

Key Responsibilities
  • Provide visible leadership and drive a motivated, positive, productive workforce to ensure safety and quality standards are met.
  • Establish daily production goals and monitor intraday performance to achieve these goals.
  • Participate in root cause analysis to identify problems and seek out opportunities for continuous improvement.
  • Identify, coach, and develop team members through training, performance reviews, coaching, support, and delegation as appropriate for their development level.
  • Observe team member activities and work methods to recommend areas of opportunity.
  • Daily, weekly, and monthly preparation and planning to identify and prioritize action steps, set timelines, identify, and allocate resources necessary to accomplish departmental objectives.
  • Communicate policies to team members and act as the primary information source for the team, maintaining compliance, consistency, and taking corrective action when needed.
  • Coordinate and monitor production standards and develop programs to improve operational throughput.
  • Assist in training team members on distribution processes and equipment.
  • May lead or serve on cross-functional teams to develop network best practices focused on process improvement and leadership development.
Requirements
  • Experience: Minimum of three (3) years in a multi-shift distribution center environment.
  • Education: Some college is preferred. Combination of education and experience will be considered.
Preferred Knowledge, Skills, or Abilities
  • Lead, manage, and develop a team of 15 to 60 team members.
  • Ability to lead and develop people utilizing excellent communication skills.
  • Ability to build relationships at various levels and influence decisions.
  • Working knowledge of logistics processes and methods to include flow, cost efficiencies, MHE equipment, safety, and quality.
  • Analytical skills to include problem identification and resolution.
  • Working knowledge of a Windows-based computer environment with the ability to develop and communicate reporting.
  • Working knowledge of warehouse management systems (WMS) and labor management systems.
  • Flexibility and willingness to change direction and focus as business needs dictate.
  • Ability to work any shift and/or department as required.
  • Work additional hours and/or days as needed, particularly during high volume periods, to ensure that departmental objectives are accomplished.
Working Conditions
  • Duties include frequent alternate standing, walking, bending, stooping, and sitting throughout the course of the shift.
  • Required to work in a physical environment that is subject to temperature extremes, movement of mobile and fixed equipment, possible exposure to hazardous products, dust, and other conditions associated with a warehouse operation.
Physical Requirements
  • It is essential that you have the physical and mental stamina and ability to move throughout the distribution center and outdoor areas quickly and safely.
  • It is essential to operate all equipment related to their job duties efficiently, safely, properly, and accurately, and to provide the highest level of customer service.
  • Ability to move and transfer merchandise, weighing up to 50-75 pounds, throughout the distribution center.
  • Ability to frequently lift or reach merchandise overhead.
  • Ability to frequently stand, kneel, twist, crouch, squat, bend, stoop, and climb ladders for up to 12 hours.
  • Ability to move throughout the distribution center for an entire shift.
  • Ability to safely access all areas of the distribution center, including stairs and all levels/floors.
  • Ability to operate and use all equipment necessary (e.g., dolly, hand truck, MHE, battery changer, computer or equivalent, etc.).
  • Ability to push and pull merchandise up to 2,000 pounds with the assistance of proper MHE (e.g., pallet jack, forklift, etc.).
  • Ability to read, write, and count accurately to complete all documentation.
  • Ability to utilize strong written and verbal communication skills to communicate effectively with team members.
  • Ability to process information/handle merchandise in a safe manner, according to distribution center and OSHA safety rules and regulations.
  • Ability to successfully complete all required training and certification.
  • Ability to drive or operate a vehicle for business needs.
Disclaimer

This job description represents an overview of the responsibilities for the above-referenced position. It is not intended to represent a comprehensive list of responsibilities. A team member should perform all duties as assigned by his/her supervisor.

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