Office Service Representative II
6 days ago
Under general supervision, this role is responsible for handling all mail, packages, and interoffice correspondence for all classes of mail/packages. Responsibilities may also include copy center activities, reception, hospitality, and other duties as assigned.
Key Responsibilities:- Provide exceptional customer service through proactive problem identification and resolution, and by building relationships with clients and vendors.
- Receive, sort, and deliver all incoming mail and packages according to assigned floors and time frames. Wrap, seal, weigh, affix postage, and dispatch all outgoing mail and packages in accordance with postal regulations.
- Prepare special outgoing inter-office pouches sent to client affiliates as scheduled (if applicable).
- Package and process outgoing overnight items, such as Federal Express and UPS, to meet client and vendor deadlines. Log and deliver incoming overnight packages within established time frames.
- Log outgoing and incoming items as required and review for accuracy and completeness.
- Organize and distribute supplies to client employees as detailed in job requests. Verify and log orders upon delivery. Monitor inventory of copy supplies, stock paper, and toner, and keep the supply area neat.
- Handle items for distribution to client employees, affiliates, dealers, etc.
- Estimate runtime on small to medium photocopy jobs. Check all copies produced for quality and accuracy. Produce bound copies of work when requested. Deliver and pick up copy jobs.
- May provide minor maintenance of photocopy machines, such as solving paper jams, placing service calls, and routine cleanings.
- Operate facsimile machines; send and receive facsimiles. Keep complete and accurate logs of incoming and outgoing facsimiles. Where appropriate, input facsimile data into the computer for client charge back. Generate activity reports, confirmation reports, and call the receiver to confirm receipt as necessary.
- Prepare monthly production and volume reports to measure productivity and prepare billing charges.
- Perform other administrative duties, such as inserting, copying, and photocopying, as needed.
- High school diploma or equivalent.
- 2-5 years' experience working in a mailroom or professional office environment.
- Knowledge of metering, weighing, logging, and other shipping procedures.
- Proficiency in computer skills preferred.
- Ability to perform routine and some complex functions of various equipment and systems, such as fax, scanner, metering, stamping, tracking systems, photocopying, and color copying.
- Excellent customer service, professional attitude, and appearance are a must.
- Ability to work overtime and meet deadlines.
- Requires regular twisting, turning, squatting, bending, reaching, lifting, and prolonged periods of sitting, standing, or walking.
- May regularly lift and carry up to 20 lbs. and move (push mail cart) over 50 lbs.
- May occasionally lift up to 50 lbs.
- Frequent use of hand and foot controls.
- May occasionally need to climb stairs.
- Competitive pay and benefits.
- Comprehensive training and development programs that prepare employees to advance from within.
- A company focused on creating a positive work and client environment.
- Employee discounts on entertainment, products, and services nationwide.
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