IT Support Specialist

3 days ago


Blue Ash, Ohio, United States ProSource Full time
Job Title: IT Field Technician

ProSource, the region's leading business technology solutions provider, is seeking a highly skilled IT Field Technician to join our team. As a key member of our technical support team, you will be responsible for providing on-site technical support and maintenance for our clients' IT systems and equipment.

Key Responsibilities:
  • On-Site Support & Troubleshooting: Provide on-site technical support for hardware, software, and networking issues, responding to service requests in a timely manner.
  • Equipment Maintenance & Repair: Perform routine maintenance on IT equipment, including desktops, laptops, servers, and networking devices.
  • Network Support: Assist with the maintenance of local area networks (LANs) and wireless networks at client sites.
  • Documentation & Reporting: Maintain accurate records of all service requests, repairs, and installations.
  • Customer Service: Deliver high-quality customer service, ensuring that client needs are met with professionalism and efficiency.
Requirements:
  • Technical Expertise: Strong understanding of computer hardware, software, and networking principles.
  • Problem-Solving Skills: Ability to troubleshoot and resolve technical issues independently and under pressure.
  • Customer Service Orientation: Excellent communication and interpersonal skills, with a focus on delivering exceptional customer service.
  • Adaptability & Flexibility: Willingness to travel to different locations and adapt to varying work environments.
  • Time Management: Strong organizational skills with the ability to manage multiple service requests efficiently.
Experience and Qualifications:
  • Associate's degree in information technology, Computer Science, or a related field; a bachelor's degree is a plus.
  • Relevant certifications such as CompTIA A+, CompTIA Network+, CompTIA Server+, CompTIA Security+, Microsoft Certified Professional (MCP), or equivalent.
  • Minimum of 2-4 years of experience in IT support or a similar role.
  • Valid driver's license and reliable transportation for travel to client sites.
Success Indicators:
  • High levels of customer satisfaction with technical services.
  • Efficient and effective resolution of technical issues and incidents.
  • Positive feedback from team members on leadership and support.
Compensation:

Salary plus bonus opportunities based on performance.



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