Intake Specialist

Council on Aging of Southwestern Ohio (COA) is a nonprofit organization dedicated to enhancing the quality of life for older adults, people with disabilities, their families, and caregivers. We promote choice, independence, dignity, and well-being through a range of services that help people remain in their homes for as long as possible.

As an ADRC Specialist, you will be responsible for providing telephone screening and assessment of individuals to determine program eligibility for appropriate long-term care options or facilities. You will also provide information and resources to support callers in navigating the aging and disability network.

• Assist and educate callers from the COA 5-county area on available community resources and services.
• Complete telephone and computerized screening to determine an individual's appropriateness for COA-administered services and complete referrals to COA and community agencies as needed.
• Assist callers with crisis situations and follow COA protocols as needed.
• Work closely with COA staff to communicate consumer-related issues determined through conversation with consumers or referral sources.
• Maintain current knowledge on all COA programs, Medicare, Medicaid, long-term care topics, and other issues to provide assistance to callers and/or their caregivers.
• Adhere to COA confidentiality policy, consumer rights and responsibilities, and HIPAA protocol as related to all individual information and interactions.
• Assist consumers in selecting the best Medicare D options by providing information and education.
• Assist as needed to provide training or education to the community or staff on aging and disability resources and issues.
• Obtain training and maintain certification for OSHIIP, AIRS, or other programs, as recommended by the Manager.

• Bachelor's degree in a social service field preferred. Two years of work experience in a relevant field may serve as an equivalent substitute for each year of college.
• AIRS Certified or able to obtain AIRS certification within one year of employment.
• At least one year prior experience in healthcare, community outreach, community resources, medical social work, geriatrics, or providing individuals with information about options available to meet long-term care needs or with related information such as that provided through information and referral or assistance.
• Good working knowledge and understanding of issues related to the elderly and disabled population.
• Tolerant, empathetic, good interviewing capability.
• Knowledge of community resources within Southwestern Ohio.
• Excellent oral and written communication skills.
• Ability to adapt to frequent change with composure.
• Builds cooperation among team members; treats team members equitably.
• A valid driver's license and reliable transportation.
• Excellent computer skills, including the Windows operating system, MS Word, MS Excel, data entry, and the ability to learn new software applications as needed.
• Ability to travel within the state of Ohio for training.
• Respect for the cultural, spiritual, racial, and ethnic beliefs and/or lifestyle choices of others; supports and manages diversity inside the team and COA.

Council on Aging is proud to be an equal opportunity employer. Council on Aging considers qualified applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.