Senior Service Engineer and Trainer
1 week ago
The Senior Service Engineer and Trainer is a key member of our team, responsible for providing technical service and training for our Energy Storage Systems (ESS). This role involves performing a variety of service engineering tasks, including installation, testing, operation, and maintenance of ESS products. The successful candidate will have a strong background in mechanical or electrical engineering, with a minimum of 10 years of field service engineering experience and 5 years of training experience in a fast-paced research and development industry.
Responsibilities- Perform and provide leadership during customer installation, equipment testing, service, and repairs.
- Provide training to third-party service providers and field support personnel.
- Monitor and remotely respond to ESS system performance, alarms, and faults.
- Supervise and manage third-party service provider activities.
- Research and answer difficult customer questions about product and system features.
- Perform troubleshooting and testing of sub-systems and components in the field.
- Provide feedback to the engineering team on mechanical and electrical design improvements to the system.
- Lead software and hardware upgrade projects in the field with customers and explain the technical scope of the project.
- Support the team in creating procedures and training materials for troubleshooting and maintenance.
- Provide detailed notes of on-site support work and collaborate with internal partners to resolve customer issues and improve processes.
- Plan, develop, and coordinate internal and external technical training curriculums to support field support personnel and customers.
- Build and implement a plan to monitor the effectiveness of the training program.
- Ensure the technical training program meets company and customer objectives.
- Adhere to federal and state regulations.
- Adhere to all company policies, processes, and procedures.
- Bachelor's degree in mechanical engineering, electrical engineering, or a related field.
- Minimum of 10 years of field service engineering or related work experience.
- Minimum of 5 years of training experience in a fast-paced research and development industry.
- Proven ability to read and understand schematics, layouts, and engineering blueprints.
- Expert-level capability to plan work and repair equipment.
- Experience with electrical equipment, including installation and service of such equipment during site construction and during operation and maintenance.
- Knowledge of safe work practices applicable to high-voltage battery/energy storage systems.
- Proficient in various software programs, including MS Office, Modbus, TeamViewer, MATLAB, Simulink, and similar tools.
- Must have customer service and problem-solving skills and the ability to make analytical decisions.
- Effective written and verbal communication, cross-functionally.
- Previous work experience in a fast-paced startup company preferred.
- Previous work experience in battery energy storage systems, renewable energy equipment, power conversion equipment, or power generation equipment.
- Ability to work a flexible schedule.
- Ability to travel domestically and internationally, approximately 50%.
- Paid time off includes 4 weeks, 15 holidays, and parental leave.
- 100% company-paid medical, dental, vision, short-term disability, long-term disability life insurance.
- Flexible Spending Account (FSA) and Health Savings Account (HSA) offerings.
- Company-provided 401K savings plan with matching contributions to help you save for retirement.
- Voluntary benefits offerings.
- Tuition assistance.
- Employee Referral program.
- Employee development and career growth opportunities.
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