Customer Service Ambassador

1 day ago

Deerfield Beach, Florida, United States Insight Global Full time

About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our service delivery team, you will play a critical role in ensuring that our customers receive exceptional service and support.

Key Responsibilities

  • Provide timely and effective support to customers via various communication channels
  • Resolve customer complaints and issues in a professional and courteous manner
  • Collaborate with internal stakeholders to identify and resolve customer issues
  • Monitor and analyze customer feedback to identify trends and areas for improvement
  • Develop and maintain strong relationships with customers to ensure long-term satisfaction

Requirements

  • 1-year related experience in a customer-facing role, preferably in a call center environment
  • Strong customer service skills and ability to resolve issues in a timely and effective manner
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Proficiency in Microsoft Office programs, including MS Project, Word, Excel, and PowerPoint
  • Bilingual in Spanish and English

Benefits

As a valued member of our team, you will be eligible for a comprehensive benefits package, including medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. You will also receive paid sick leave and/or other paid time off as provided by applicable law.

About Insight Global

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

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