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Billing and Collections Specialist

2 months ago


Fort Myers, Florida, United States Center for Orthopedic and Research Excel Full time
Job Overview

The Patient Account Representative plays a crucial role in managing patient inquiries related to billing and account statements. This position is essential for minimizing patient account receivables by facilitating payment arrangements for outstanding balances.

Qualifications
  • Minimum of two to three years of experience in billing or collections within a healthcare setting.
  • Familiarity with medical billing processes, collection protocols, ICD, and CPT coding.
  • Proficient in computer applications, particularly Windows-based software.
  • Understanding of legal and regulatory requirements in healthcare.
  • High school diploma or equivalent experience is preferred.
Key Responsibilities
  • Assist patients and their families with inquiries regarding billing and account issues, including liaising with insurance providers and internal departments as necessary.
  • Resolve complaints at the first point of contact when possible, ensuring all interactions are conducted in a professional, courteous, and confidential manner.
  • Proactively address outstanding patient balances by contacting patients to establish payment plans, ensuring timely resolution of accounts.
  • Maintain compliance with Business Office standards for incoming patient communication.
  • Provide patients with estimated cost quotes and clarify insurance terms and regulations to enhance their understanding of benefits.

The Center for Orthopedic and Research Excel is dedicated to delivering comprehensive musculoskeletal care and outcomes management, encompassing physician practices, hospital service lines, and value-based care initiatives.