Universal Banker

The Universal Banker is a key member of the Branch team, responsible for delivering exceptional customer service and sales expertise to internal and external clients. This role requires a strong understanding of banking products and services, as well as excellent communication and interpersonal skills.

• Provide personalized service to clients, addressing their financial needs and offering tailored solutions.
• Execute financial transactions, including deposits, payments, and account openings, while maintaining accurate records and adhering to bank policies.
• Develop and maintain relationships with clients, identifying opportunities to deepen their engagement with Citi's products and services.
• Stay up-to-date on banking products and services, leveraging this knowledge to educate clients and drive sales.
• Collaborate with the Branch team to achieve sales and service goals, while maintaining a positive and welcoming environment for clients and colleagues.

• 1-3 years of relevant experience in customer service, sales, or a related field.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and colleagues.
• Strong understanding of banking products and services, with the ability to educate clients and drive sales.
• Ability to work in a fast-paced environment, prioritizing multiple tasks and deadlines while maintaining accuracy and attention to detail.

• Retail experience, with a focus on customer service and sales.
• Basic computer and digital tools skills, with the ability to learn and adapt to new technologies.

Citi is committed to providing a competitive compensation package, including a salary range of $47,000 to $61,990, as well as discretionary and formulaic incentive and retention awards. We also offer a range of benefits, including medical, dental, and vision coverage, 401(k), life, accident, and disability insurance, and wellness programs.

In addition, Citi offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit https://www.citi.com/careers/benefits.

Citi is an equal opportunity and affirmative action employer, committed to diversity and inclusion in the workplace. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.