Customer Service Representative
3 weeks ago
We are seeking a highly motivated and customer-focused individual to join our team as a Team Member. As a key member of our team, you will be responsible for providing exceptional customer service, operating the cash register, and maintaining a clean and organized store environment.
Key Responsibilities- Provide prompt, efficient, and courteous customer service to store customers, vendors, and staff.
- Operate the cash register accurately and efficiently, ensuring that all transactions are processed correctly.
- Stock products on shelves and maintain a clean and organized store environment.
- Troubleshoot and resolve car wash-related issues as needed.
- Prepare a shift report at the end of the shift, as per company guidelines.
- Cross-sell and upsell store products to assist in increasing store sales.
- Escalate any issues to the next level manager that requires immediate attention.
- Must be able to work a flexible schedule as needed.
- Read, understand, and write the English language.
- Perform basic math, including proper calculation of change.
- Ability to validate identification prior to selling tobacco and/or alcohol, as per required regulations.
- Can lift up to 50 pounds.
- Ability to climb ladders as needed.
- Ability to remain calm and respond according to policies and procedures in any form of emergencies.
- Tolerate exposure to gasoline fumes and cleaning products.
- Ability to work in various temperature environments.
- Employees who are with us for 6 months to 3 years receive 0.10 cents off per gallon of fuel.
- Employees who are with us for 3-5 years receive 0.30 cents off per gallon of fuel.
- Employees who are with us for +5 years receive 0.40 cents off per gallon of fuel.
- Maximum 20 gallons and 2 fill-ups per week.
- Age requirement: 18+ years old for 1st and 2nd shift, minimum 21 years old for 3rd shift.
The company reserves the right to revise or change this position description at any time. The company also reserves the right to run background checks as a condition of employment.
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