Entry-Level Automotive Advisor Position
3 weeks ago
Job Title: Entry-Level Automotive Advisor Position
About the CompanyOntario Auto Ranch Ford is a dynamic company that prioritizes customer satisfaction and employee growth. As an Automotive Service Representative, you will play a vital role in delivering exceptional service and supporting our customers in their automotive journey.
About the RoleThis entry-level position offers an excellent opportunity for individuals who are eager to learn and grow in the automotive industry. The successful candidate will work closely with our experienced team to provide top-notch customer service, offer expert advice, and ensure seamless communication throughout the service process.
Key Responsibilities- Deliver Exceptional Customer Service:
- Greet customers warmly and create a friendly atmosphere.
- Listen to customers' concerns and provide expert advice.
- Service Recommendations:
- Evaluate customer concerns and identify necessary repairs or services.
- Provide clear explanations of recommended work, including costs and timelines.
- Service Scheduling:
- Coordinate appointments efficiently.
- Keep customers informed about their vehicles and manage service timelines.
- Upselling and Cross-Selling:
- Identify and recommend additional maintenance or repair services to enhance vehicle performance, safety, and longevity.
- Customer Relationships:
- Deliver outstanding customer service by addressing inquiries and resolving concerns.
- Build positive relationships with customers to ensure satisfaction and retention.
- Operational Support:
- Accurately record customer details, service needs, and repair descriptions in shop management systems.
- Collaborate with parts suppliers to ensure timely availability of components.
- Assist with payment processing and explain invoices to customers.
- High School Diploma: Required
- Valid Driver's License: Required
- Previous Experience: Preferred but not required
- Technical Skills: Comfortable using computers and answering phones in a professional setting.
- 401(k) with Profit Sharing
- Dental Insurance
- Employee Discounts
- Health Insurance
- Paid Time Off
- Vision Insurance
Estimated Salary Range: $45,000 - $65,000 per year based on experience.
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