Service Advisor Specialist

3 weeks ago


Winter Park, Florida, United States Honda Service Center Full time
About Us

Holler Honda Service Center is a leading provider of automotive services in Central Florida. With a rich history dating back to 1938, we pride ourselves on delivering exceptional service and building long-lasting relationships with our customers.

Career Opportunities

We are seeking a skilled Service Advisor to join our team. As a Service Advisor, you will play a critical role in ensuring our customers receive the best possible service experience.

Responsibilities and Requirements

Key Responsibilities:

  • Greet customers, obtain customer and vehicle data
  • Determine nature of desired service and/or complaint. Promote the sales of labor, parts, and accessories without losing sight of the fact that you are an advisor to the customer
  • Write or type clear and precise repair instructions on the repair order for the technician
  • Provide estimate for labor and parts
  • Communicate with dispatch to determine status of jobs throughout the day
  • Telephone or text customer when job is finished and discuss with him/her what was done
  • Cooperate with all other dealership personnel necessary to guarantee quality service
  • Coordinate with the manufacturer and/or extended warranty companies to get approval in advance of repairs and take precautions necessary to guarantee our payment
  • Be knowledgeable of the products we sell and the various warranties on them
  • Satisfy customer's immediate service needs, use low key, high integrity methods to present additional needed services
  • Meet or exceed the sales quotas set by management
  • Test drive vehicles that have to be driven to be sure technician has fixed problems with the vehicles. Quality control checks substantially reduce the amount of comebacks and increase our level of customer satisfaction

Requirements:

  • High School Diploma
  • Dealership Service Advisor experience preferred
  • Reliable Transportation
  • Valid driver's license with acceptable driving record
  • Pass background screening requirements
Why Choose Us

Holler Honda Service Center offers a dynamic and supportive work environment, along with opportunities for growth and development. Our team is dedicated to delivering exceptional service and building long-lasting relationships with our customers.



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