Vehicle Maintenance Coordinator
3 weeks ago
**Job Summary**
We are seeking an experienced Automotive Service Advisor to join our team at Ontario Auto Ranch Ford. As a key member of our service department, you will be responsible for delivering exceptional customer service and ensuring that our customers' vehicles are maintained to the highest standards.
Key Responsibilities:
- Customer Interaction:
- Greet customers warmly and create a welcoming atmosphere.
- Listen to customers' concerns and provide expert advice on vehicle maintenance or repairs.
Service Recommendations:
- Inspect vehicles and evaluate customer concerns to identify necessary repairs or services.
- Provide clear and accurate explanations of recommended work, including costs and timelines.
Service Scheduling:
- Coordinate appointments to ensure efficient use of resources.
- Keep customers informed about the status of their vehicles and manage service timelines.
Upselling and Cross-Selling:
- Identify and recommend additional maintenance or repair services to enhance vehicle performance, safety, and longevity.
Customer Service:
- Deliver outstanding customer service by addressing inquiries and resolving concerns.
- Build positive relationships with customers to ensure satisfaction and retention.
Team Collaboration:
- Work closely with technicians, service managers, and fellow advisors to maintain smooth workflows and effective communication.
Operational Support:
- Accurately record customer details, service needs, and repair descriptions in shop management systems.
- Collaborate with parts suppliers to ensure timely availability of components.
- Assist with payment processing and explain invoices to customers.
Estimated Salary Range: $55,000 - $75,000 per year
Requirements:
- High school diploma, GED, or equivalent.
- Valid state-issued driver's license.
- Previous customer service or automotive experience is preferred but not required.
- Comfortable using computers and answering phones in a professional setting.
Benefits:
- 401(k) with profit sharing.
- Dental insurance.
- Employee discounts.
- Health insurance.
- Paid time off.
- Vision insurance.
This is an excellent opportunity to join a dynamic team and grow your career in the automotive industry.
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