Vehicle Maintenance Coordinator

3 weeks ago


Fruitland Park, Florida, United States Ontario Auto Ranch Ford Full time

**Job Summary**

We are seeking an experienced Automotive Service Advisor to join our team at Ontario Auto Ranch Ford. As a key member of our service department, you will be responsible for delivering exceptional customer service and ensuring that our customers' vehicles are maintained to the highest standards.

Key Responsibilities:

  • Customer Interaction:
  • Greet customers warmly and create a welcoming atmosphere.
  • Listen to customers' concerns and provide expert advice on vehicle maintenance or repairs.

Service Recommendations:

  • Inspect vehicles and evaluate customer concerns to identify necessary repairs or services.
  • Provide clear and accurate explanations of recommended work, including costs and timelines.

Service Scheduling:

  • Coordinate appointments to ensure efficient use of resources.
  • Keep customers informed about the status of their vehicles and manage service timelines.

Upselling and Cross-Selling:

  • Identify and recommend additional maintenance or repair services to enhance vehicle performance, safety, and longevity.

Customer Service:

  • Deliver outstanding customer service by addressing inquiries and resolving concerns.
  • Build positive relationships with customers to ensure satisfaction and retention.

Team Collaboration:

  • Work closely with technicians, service managers, and fellow advisors to maintain smooth workflows and effective communication.

Operational Support:

  • Accurately record customer details, service needs, and repair descriptions in shop management systems.
  • Collaborate with parts suppliers to ensure timely availability of components.
  • Assist with payment processing and explain invoices to customers.

Estimated Salary Range: $55,000 - $75,000 per year

Requirements:

  • High school diploma, GED, or equivalent.
  • Valid state-issued driver's license.
  • Previous customer service or automotive experience is preferred but not required.
  • Comfortable using computers and answering phones in a professional setting.

Benefits:

  • 401(k) with profit sharing.
  • Dental insurance.
  • Employee discounts.
  • Health insurance.
  • Paid time off.
  • Vision insurance.

This is an excellent opportunity to join a dynamic team and grow your career in the automotive industry.



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