Hotel Guest Service Representative

4 days ago


Memphis, Tennessee, United States Peabody Hotels & Resorts Full time
Job Summary

We are seeking a highly skilled and courteous Guest Representative/Concierge to join our team at Peabody Hotels & Resorts. As a key member of our front desk team, you will be responsible for providing exceptional guest service, ensuring a seamless and enjoyable experience for our guests.

Key Responsibilities
  • Guest Check-in/Check-out: Welcome and check-in/check-out hotel guests in a courteous and efficient manner, ensuring all necessary information is collected and processed accurately.
  • Payment Processing: Process all payments according to established hotel requirements, maintaining a high level of accuracy and attention to detail.
  • Guest Information and Assistance: Provide information and assistance to all guests and visitors, responding to inquiries and resolving issues in a timely and professional manner.
  • Special Requests: Coordinate all guest requests for special arrangements or services, ensuring seamless execution and follow-up.
  • Requirements: Meet the following requirements to be considered for this role:
  1. Education: High school graduate or equivalent vocational training certificate.
  2. Language Skills: Fluency in English, both verbal and written.
  3. Communication: Provide legible communication and maintain accurate records.
  4. Math Skills: Compute basic arithmetic and maintain accurate financial transactions.
  5. Age Requirement: Minimum 18 years of age to serve alcoholic beverages.
  6. Technical Skills: Ability to input and access information in the property management system/computers.
  7. Soft Skills: Possess excellent communication and interpersonal skills, with the ability to work effectively in a team environment.
What We Offer

As a Guest Representative/Concierge at Peabody Hotels & Resorts, you will enjoy a competitive salary, comprehensive benefits package, and opportunities for career growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest service, we encourage you to apply for this exciting opportunity.



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