Guest Experience Associate

4 weeks ago


Memphis, Tennessee, United States Marriott Full time
Job Summary

We are seeking a skilled Guest Experience Specialist to join our team at Courtyard Memphis Airport. As a key member of our Rooms & Guest Services Operations team, you will be responsible for delivering exceptional guest experiences and ensuring that our hotel exceeds the expectations of our travelers.

Key Responsibilities
  • Provide personalized service to guests, responding to their needs and requests in a timely and professional manner.
  • Take ownership of the guest experience, moving about the hotel to ensure that guests have a seamless and enjoyable stay.
  • Process operational needs, address guest requests, complete reports, and deliver quality meals and services.
  • Empower guests to have a memorable and unique experience, going beyond the traditional front desk to create a 'guest first' mindset.
  • Work collaboratively with the team to ensure that all guests receive exceptional service and that the hotel is maintained to the highest standards.
Requirements
  • High school diploma or equivalent required.
  • No related work experience necessary, but a passion for delivering exceptional guest experiences is essential.
  • No supervisory experience required, but a willingness to learn and grow with the company is essential.
  • Marriott International is an equal opportunity employer and welcomes applications from diverse candidates.
About Marriott

At Marriott International, we are committed to providing a safe and inclusive work environment for all our employees. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. Our company is dedicated to non-discrimination on any protected basis, including disability and veteran status, or any other basis covered under applicable law.

We are passionate about better serving the needs of travelers everywhere and are looking for achievers who are passionate about providing a guest experience that goes above and beyond. If you are a team player who enjoys being part of a small yet ambitious team and loves learning how to always improve, we want to hear from you



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