Customer Service Representative

1 month ago


Memphis, Tennessee, United States Davidson Hospitality Group Full time

Job Summary

Davidson Hospitality Group is seeking a skilled Telephone/PBX/AYS Operator to join our team. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests.

Key Responsibilities

  • Answer incoming calls and direct them to the appropriate department
  • Provide information about hotel services and amenities to guests
  • Take and deliver messages accurately and promptly
  • Handle guest requests and complaints in a professional and courteous manner
  • Monitor and respond to emergency situations
  • Maintain accurate records of guest interactions and transactions

About Us

Davidson Hospitality Group is a leading hospitality company that operates a portfolio of hotels and resorts across the country. We are committed to providing exceptional service to our guests and creating a positive work environment for our team members.

What We Offer

  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment

Requirements

  • High school diploma or equivalent required
  • Previous customer service experience preferred
  • Ability to work in a fast-paced environment
  • Excellent communication and interpersonal skills


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