Customer Service Representative
1 month ago
Job Summary
Davidson Hospitality Group is seeking a skilled Telephone/PBX/AYS Operator to join our team. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests.
Key Responsibilities
- Answer incoming calls and direct them to the appropriate department
- Provide information about hotel services and amenities to guests
- Take and deliver messages accurately and promptly
- Handle guest requests and complaints in a professional and courteous manner
- Monitor and respond to emergency situations
- Maintain accurate records of guest interactions and transactions
About Us
Davidson Hospitality Group is a leading hospitality company that operates a portfolio of hotels and resorts across the country. We are committed to providing exceptional service to our guests and creating a positive work environment for our team members.
What We Offer
- A competitive salary and benefits package
- Opportunities for professional growth and development
- A dynamic and supportive work environment
Requirements
- High school diploma or equivalent required
- Previous customer service experience preferred
- Ability to work in a fast-paced environment
- Excellent communication and interpersonal skills
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