Theater Operations Manager

1 week ago


Los Angeles, California, United States Academy Museum Full time

Job Summary

The Academy Museum is seeking a highly skilled and experienced Theater Operations Manager to oversee the non-projection aspects of the David Geffen Theater and Ted Mann Theater. As a key member of the theater team, you will be responsible for supervising, guiding, and directing the theater staff to ensure the successful operation of various film screenings and events.

Key Responsibilities

  • Collaborate with the Manager of Theater Operations to hire, train, and develop a high-performing theater staff.
  • Supervise day-to-day theater operations, ensuring proper floor coverage, managing breaks, overseeing timesheets, and completing annual staff reviews.
  • Coach and provide feedback, conduct individual check-ins, and facilitate corrective action conversations.
  • Handle theater experience challenges, concerns, comments, and complaints escalated from the floor staff level, including any seating, ticketing, or admissions issues.
  • Communicate effectively with all levels of museum management, in-house projection staff, museum technical staff, guest event managers, and engineers.
  • Inform theater staff of new information relating to events, policies, procedures, or visitor issues.
  • Lead daily team huddles to ensure a successful run-of-show for all screenings and events.
  • Facilitate AV elements for various events, such as operating house lighting schemes, distributing microphones for speaking events, and introducing films.
  • Ensure team compliance with legal policies and procedures.
  • Act as a liaison between administrative staff and floor staff.
  • Monitor and maintain theater accessibility supplies and equipment.
  • Uphold the Academy standard for program excellence.

Requirements

  • At least a High School Diploma or equivalent (G.E.D).
  • 3+ years of venue management experience in a customer-facing role.
  • Demonstrated success in hiring and managing full- and part-time staff.
  • Knowledge of admissions, Mobile POS, and online ticketing systems.
  • A proven track record of motivating staff and fostering a positive work environment.
  • Knowledge of film, picture aspect ratios, and sound reproduction techniques preferred.
  • Museum or cultural attraction experience preferred.
  • A strong sense of showmanship.
  • A commitment to diversity, equity, accessibility, and inclusion.
  • Availability to work nights, weekends, and holidays.


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