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Customer Service Expert

2 months ago

Minneapolis, Minnesota, United States SalonCentric Full time
About the Role

We are seeking a highly motivated and experienced Retail Store Manager to join our team at SalonCentric. As a key member of our leadership team, you will be responsible for driving sales growth, improving customer satisfaction, and developing a high-performing team.

Key Responsibilities
  • Build a Great Team: Develop and lead a team of sales professionals who deliver exceptional customer service and drive sales growth.
  • Set Clear Direction: Establish and communicate a clear vision for the store, aligning with company goals and objectives.
  • Drive the Business: Identify opportunities to increase sales and profitability, and implement strategies to achieve results.
  • Lead with Passion: Engage and motivate team members, promoting a positive and enthusiastic working culture.
  • Influence and Inspire: Develop and implement training programs to enhance team skills and knowledge, and recognize and reward outstanding performance.
  • Act with Integrity: Demonstrate a commitment to integrity, ethics, and compliance, and promote a culture of trust and respect.
Requirements
  • 2+ years of retail leadership experience
  • Self-directed with excellent organizational and time management skills
  • Outstanding customer service, written and verbal communication skills
  • Ability to use computerized point of sale system, SAP experience preferred
  • Must be able to work weekends as availability guidelines require
  • 18 years of age and High School Diploma or equivalent GED, preferred
  • Must be able to lift up to 20 lbs.
  • Must be able to stand and walk about the store throughout scheduled shift
  • A Cosmetology license is a plus, but not required
Compensation

Salary Range: $25.90 - $28.80