Senior Italian Language Support Specialist
6 days ago
Patrique Mercier Recruitment TR is seeking an experienced Italian language support specialist to join our team in Athens, Greece, with the flexibility to work remotely within the country. This role offers a unique opportunity for technical experts to leverage their skills while enjoying a flexible working environment.
Key Responsibilities- Provide high-quality technical support to Italian-speaking clients through phone, email, and chat platforms.
- Identify and resolve customer issues efficiently while maintaining a positive customer experience, ensuring excellent communication skills and a customer-oriented mindset.
- Document all customer interactions and technical solutions in the CRM system, utilizing proficient analytical skills and knowledge of CRM systems.
- Educate customers on product functionalities and best practices to ensure optimal usage, staying informed about product updates and industry trends to enhance customer support.
- Fluency in Italian and English; knowledge of additional languages is advantageous.
- Prior experience in technical support or customer service is preferred, with strong analytical skills and a customer-oriented mindset.
- Excellent communication skills, both written and verbal, with the ability to simplify complex technical information, utilizing proficient technical support tools.
- Able to work independently and manage time effectively in a remote working environment, with a strong passion for technology and customer service.
- Private Health Insurance providing comprehensive coverage.
- Ongoing Training & Development opportunities to enhance your skills.
- A Performance Bonus based on individual performance.
- Two Extra Salaries Per Year as a retention bonus.
- Fully Paid Training and relocation packages available.
- A Great Salary reflecting the market rate for this position.
The estimated salary range for this position is €40,000 - €60,000 per year, depending on experience. The company covers all expenses related to relocation, including flight, transfer, and hotel costs. We offer a fully paid relocation package to help you settle in Athens, Greece.
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