Senior Technical Advisor for Italian-Speaking Customers
4 days ago
The House of Mercier is a leading company seeking a skilled Senior Technical Advisor to deliver exceptional technical support to our Italian-speaking customers based in Greece.
Job SummaryThis key position involves providing top-notch technical support through various channels, identifying and troubleshooting technical issues, educating customers on product functionalities, and collaborating with other departments to resolve complex inquiries.
About YouWe are looking for an individual with fluency in Italian and English, experience in technical support or customer service roles, strong problem-solving abilities, excellent communication skills, and a customer-centered approach. Familiarity with customer support tools and ticketing systems is a plus.
Responsibilities- Technical Support: Provide prompt and effective technical assistance to Italian-speaking clients via phone, email, and chat.
- Troubleshooting: Identify and resolve technical issues related to our products and services.
- Customer Education: Educate customers on product features and best practices to maximize their user experience.
- Documentation: Accurately document customer interactions and technical issues within our support systems.
- Collaboration: Work with other departments to resolve complex inquiries and develop effective solutions.
- Professional Development: Stay up-to-date with product advancements and industry trends to offer informed support.
- Language Skills: Fluency in Italian and English is required; knowledge of additional languages will be an advantage.
- Experience: Experience in technical support or customer service roles is preferred.
- Skill Set: Strong problem-solving abilities and analytical skills, with a firm understanding of technical concepts.
- Communication: Excellent communication skills and a customer-centered approach.
- Familiarity: Familiarity with customer support tools and ticketing systems is a plus.
- Private Health Insurance
- Training & Development
- Performance Bonus
- Fully Paid Relocation Package (flight, transfer, and hotel)
- Good monthly Salary: €4,200 - €5,000
- 2 Extra Salaries Per Year
- And More....
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