Technical Support Specialist

1 week ago


Hilliard, Ohio, United States Micro Center Full time
Technical Support Representative

At Micro Center, we're looking for a skilled Technical Support Representative to join our team. As a key member of our support team, you'll play a crucial role in providing exceptional customer service and technical assistance.

Key Responsibilities:
  • Provide technical support and troubleshooting to customers via phone, email, or in-person
  • Diagnose and resolve hardware and software issues in a timely and efficient manner
  • Install and configure computer systems and peripherals to meet customer needs
  • Educate customers on product features and functionality to ensure they get the most out of their purchases
  • Maintain accurate records of customer interactions and escalate complex problems to higher-level support teams when necessary

We're looking for a highly motivated and customer-focused individual who is passionate about delivering exceptional technical support. If you're a team player with a strong technical background and excellent communication skills, we'd love to hear from you


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