Information Technology Support Specialist
4 days ago
We are seeking a highly skilled and experienced Information Technology Support Analyst II to join our team at the City of Hilliard, OH. As a key member of our IT department, you will be responsible for providing top-notch technical support and maintenance for our computer systems, networks, and software applications.
Key Responsibilities- Provide technical support and troubleshooting for computer hardware, software, and network issues
- Analyze and resolve complex technical problems using various systems management tools and techniques
- Collaborate with City staff to identify and resolve network configuration issues and user or network resource problems
- Develop and implement standards for workstation configuration, including firmware, operating systems, and software versions
- Perform daily monitoring of service tickets and ensure timely completion of work
- Assist with training users on standard City software, hardware, and their operation
- Participate in the review and evaluation of equipment and software alternatives for departments/users and recommend solutions
- Maintain fixed asset inventory information for City computer equipment and software licensing using systems management tools
- Bachelor's degree in Computer Science, Information Science, or a related field, plus at least two years of experience in an information technology environment
- Experience with and knowledge of computer and mobile operating systems, network management, and network cabling
- Experience with or knowledge of computer workstation software applications (word processing, spreadsheets, and database applications) and office automation products
- Ability to multitask and meet deadlines, establish and maintain effective working relationships with City employees and the general public
- Ability to communicate effectively, write, plan, compose, and edit documents for publication, and gather data and prepare factual reports
- Health insurance, vision, and dental benefits
- Life insurance policy paid 100% by the City
- Retirement pension contributions by the City and employee
- Vacation accruals, personal leave, and holidays
- Sick leave accruals
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