Information Technology Support Specialist

4 days ago


Hilliard, Ohio, United States City of Hilliard, OH Full time
Job Summary

We are seeking a highly skilled and experienced Information Technology Support Analyst II to join our team at the City of Hilliard, OH. As a key member of our IT department, you will be responsible for providing top-notch technical support and maintenance for our computer systems, networks, and software applications.

Key Responsibilities
  • Provide technical support and troubleshooting for computer hardware, software, and network issues
  • Analyze and resolve complex technical problems using various systems management tools and techniques
  • Collaborate with City staff to identify and resolve network configuration issues and user or network resource problems
  • Develop and implement standards for workstation configuration, including firmware, operating systems, and software versions
  • Perform daily monitoring of service tickets and ensure timely completion of work
  • Assist with training users on standard City software, hardware, and their operation
  • Participate in the review and evaluation of equipment and software alternatives for departments/users and recommend solutions
  • Maintain fixed asset inventory information for City computer equipment and software licensing using systems management tools
Requirements
  • Bachelor's degree in Computer Science, Information Science, or a related field, plus at least two years of experience in an information technology environment
  • Experience with and knowledge of computer and mobile operating systems, network management, and network cabling
  • Experience with or knowledge of computer workstation software applications (word processing, spreadsheets, and database applications) and office automation products
  • Ability to multitask and meet deadlines, establish and maintain effective working relationships with City employees and the general public
  • Ability to communicate effectively, write, plan, compose, and edit documents for publication, and gather data and prepare factual reports
Benefits
  • Health insurance, vision, and dental benefits
  • Life insurance policy paid 100% by the City
  • Retirement pension contributions by the City and employee
  • Vacation accruals, personal leave, and holidays
  • Sick leave accruals


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