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Assistant Club Manager

2 months ago

Brattleboro, Vermont, United States Planet Fitness Full time
Unlock Your Potential as a Fitness Leader

Are you a motivated and enthusiastic individual with a passion for fitness and wellness? Do you have a knack for leadership and a desire to create a positive and motivating environment for others?


Job Summary

The Assistant Club Manager plays a vital role in supporting the Club Manager in achieving the goals and objectives of Planet Fitness. This dynamic role requires a strong focus on customer service, team management, and operational excellence.


Key Responsibilities
  • Create a culture of positivity and motivation within the club and among team members.
  • Develop and implement effective customer service strategies to ensure a superior experience for members, prospective members, and guests.
  • Recruit, train, and develop a high-performing team of club staff.
  • Manage payroll functions, including running reports, submitting payroll, and approving time cards.
  • Ensure adherence to company policies and procedures outlined in the employee handbook.
  • Obtain Regional Manager approval for the purchase of new retail goods or cleaning supplies.

Team Management
  • Schedule team members and ensure all shifts are covered.
  • Lead by example and maintain consistent accountability for direct reports by training and coaching, ensuring adherence to company values and goals.
  • Administer and process all new hire and ongoing personnel paperwork.
  • Resolve employee issues or concerns and elevate appropriate issues to upper management.
  • Maintain employee files according to state regulations.
  • Prepare HR-related forms as necessary.
  • Obtain approval in writing from the Regional Manager for all overtime requests.
  • Manage disciplinary/termination activities.
  • Complete monthly and annual evaluations on team members.
  • Uphold integrity and security of staff files and sensitive company documents.
  • Make raise requests in writing to Regional Manager (if applicable).

Customer Service/Front Desk Activities
  • Answer phones in a friendly manner and assist callers with various questions.
  • Check members into the system.
  • Sign up new members.
  • Take prospective members on tours.
  • Demonstrate unparalleled knowledge of computer systems to complete any membership-related function.
  • Explain and promote our unique fitness instruction classes to active members and new members, helping them to keep their workouts new and exciting.
  • Ensure that staff is aware and trained on all marketing promotions.
  • Facilitate all member requests, issues, and questions.
  • Exceed minimum required daily statistics.
  • Track statistics and reports (weekly, monthly, annually).
  • Maintain accurate daily balance sheets and complete daily bank deposits.
  • Authorize refunds.

Club Cleanliness and Maintenance
  • Oversee cleanliness and maintenance of the facility.
  • Ensure the safety of employees, members, and club property.
  • Determine and communicate equipment repair promptly.
  • Manage inventory system for cleaning supplies.

Miscellaneous
  • Take control of, assess, and assist in emergency medical situations.
  • Complete and submit an official accident report to the Regional Manager and check back in with the member within three days.
  • Ensure prompt opening/closing of the gym when applicable.
  • Backup support for any absent employee.
  • Maintain your club to a BER standard of 90% or higher.
  • Be a brand ambassador by leading a judgment-free lifestyle.
  • Manage inventory system for retail goods.

Qualifications/Requirements
  • Superior customer service skills, preferably in the fitness industry.
  • Exceptional leadership, diplomacy, and listening skills.
  • Basic computer proficiency (Microsoft Suite).
  • Hardworking, enthusiastic, and energetic.
  • Strong problem-resolution skills.
  • Current CPR Certification is recommended.
  • Must be 18 years of age or older.
  • Must be punctual.
  • Must have the ability to be constantly on call on an immediate as-needed basis.

Physical Demands
  • Visible continuous activity during shift.
  • Continual talking in person or on the phone to members during shift.
  • Must be able to lift up to 50 lbs.
  • Frequent climbing, balancing, kneeling, and crouching during shift.
  • Frequent cleaning of equipment and facilities.