Engagement Specialist

13 hours ago


Springfield, Illinois, United States FREEDOM CARE , LLC Full time
{"title": "Engagement Specialist", "description": "Unlock Your Potential with FreedomCare

At FreedomCare, we're revolutionizing the way home care is delivered. As an Engagement Specialist, you'll play a vital role in connecting with individuals from across Missouri, building meaningful relationships, and empowering them to take control of their care.

Key Responsibilities:
  • Engage with potential patients and caregivers, fostering open conversations about our program and services.
  • Nurture relationships, guiding interested individuals through the intake process and ensuring a seamless experience.
  • Collect and validate essential information, ensuring accurate and timely processing.
  • Develop and maintain sustainable relationships, prioritizing customer satisfaction and loyalty.
  • Identify opportunities to enhance the customer experience, driving continuous improvement.
  • Manage a high volume of inbound and outbound calls, meeting productivity and quality targets.
What We Offer:
  • A competitive compensation package, with a base pay range of $16-$20 per hour.
  • A comprehensive benefits program, including medical, retirement, and wellness initiatives.
  • Ongoing learning opportunities, empowering you to grow and develop within your role.
  • A dynamic, inclusive work environment, celebrating diversity and promoting employee well-being.
Requirements:
  • Proven sales experience, with a strong track record of success.
  • Excellent phone and verbal communication skills, with active listening and empathy.
  • Ability to multitask, prioritize, and manage time effectively.
  • Familiarity with CRM systems and practices, with a focus on customer relationship management.
Why Choose FreedomCare?

We're committed to providing a best-in-class employee experience, fostering a culture of excellence, and driving positive change in the lives of others. Join our team and discover a career that truly makes a difference.

", "lang_code": "en"}

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