Luxury Sales Ambassador

3 weeks ago

Santa Clara, California, United States CH Premier Jewelers Full time

Job Title: Luxury Sales Ambassador

Description:

We are seeking a highly skilled and experienced Luxury Sales Ambassador to join our team at CH Premier Jewelers. This is an exceptional opportunity for someone who has a passion for delivering outstanding customer service, sales, and client relationships.

About the Role:

The Luxury Sales Ambassador will be responsible for providing exceptional customer service, meeting personal sales targets, and promoting OMEGA boutique sales as an ambassador of the brand. You will work closely with clients, stakeholders, and colleagues to deliver an exceptional client experience.

Responsibilities:

  • Host clients and other stakeholders with personalized customer experience
  • Acknowledge selling of watches, accessories, and services as main task, exceeding turnover targets set by the Boutique Manager
  • Identify and/or create sales opportunities inside and outside boutique environment to activate network to recruit prospects and clients
  • Find ever new and creative means to exceed client's expectations
  • Establish strong personal relationships with clients from different backgrounds
  • Support these relationships through constant focus and attention on CRM, develop and maintain client database, and manage clienteling activities on a day-to-day basis
  • Handle customer service requests and respective processes
  • Know OMEGA's history, products, and partnerships as well as the watch and luxury industries
  • Deliver outstanding client service and treatment to make a clear difference vs. competition
  • Act as a brand ambassador in and out of the boutique
  • Organize and execute all operational tasks in detail and with care
  • Maintain the boutique according to global OMEGA visual merchandising standards
  • Be part of a boutique team and support the overall organization of the boutique with a strong team approach
  • Take on a championship role (Visual Merchandising, Operations, Customer Service, CRM, etc.) to participate to the boutique administration and elevate the BTQ KPI

Requirements:

  • 1-2 years of experience in sales or hospitality
  • High emotional intelligence and general education
  • Perfect understanding of client satisfaction and luxury experience, and strong sense for etiquette and human behavior
  • Result-oriented and driven
  • Strong selling skills
  • Able to handle large diversity of tasks in a timely manner
  • Able to adapt approach individually to respective client
  • Open and outgoing personality
  • Has perfect manners and can maintain a conversation elegantly
  • Creative, curious, and versatile
  • Strong team player with good interpersonal competences and empathetic
  • Excellent communicator with ability to develop strong networks
  • Fluent in local language and English, and ideally one more relevant tourist language

Salary: Estimated salary is $60,000 - $80,000 per year, depending on location and experience.

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