Experienced Sales Ambassador for Luxury Jewelry Retailer

1 day ago


Santa Monica, California, United States Brilliant Earth Full time
Job Overview

We are seeking an experienced sales ambassador to join our team at Brilliant Earth, a leading luxury jewelry retailer. As a sales coordinator, you will be responsible for providing exceptional customer experiences while supporting daily operations at our Santa Monica, CA showroom.

The ideal candidate will have robust customer service skills and experience working in a fast-paced retail environment. You will be able to work a full-time schedule that includes weekend days and serve as the face of the company while greeting customers and ensuring the best possible experience when visiting our showrooms.

What We Offer

  • A competitive salary of $55,000 - $65,000 per year, commensurate with experience, plus a generous benefits package including medical, dental, and vision insurance, 401k match, paid time off, and more.
  • Ongoing training and development opportunities to help you grow your career and reach your full potential.
  • A dynamic and supportive work environment with a passionate team of professionals who share your commitment to excellence and customer satisfaction.
  • The opportunity to work with a wide range of high-end jewelry products and develop your knowledge and expertise in this area.
  • A fun and inclusive company culture with regular team-building events, celebrations, and recognition programs.

Responsibilities

As a sales coordinator at Brilliant Earth, your key responsibilities will include:

  • Providing exceptional customer service and creating memorable experiences for our clients.
  • Greeting and welcoming guests with enthusiasm, warmth, and professionalism.
  • Sending and receiving product from our NJ headquarters and external vendors while reconciling inventory within our computer system.
  • Facilitating order fulfillment, including preparing and packaging customer materials, managing inventory, and maintaining an organized packaging area.
  • Managing the security of goods and providing expertise on operational policy and procedure.
  • Maintaining a luxury environment in the showroom and upholding visual merchandising and retail operations standards.
  • Assisting walk-in clients by matching them with an available sales representative or scheduling them for a return visit.
  • Maintaining a luxury environment in the showroom and upholding visual merchandising standards.
  • Consistently seeking ways to improve the customer experience while adding value to and supporting the sales team.
  • Gracefully enforcing policies within the waiting room to ensure a safe and pleasant experience for all guests.


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