Key Account Manager
4 weeks ago
Job Summary:
We are seeking a highly skilled Key Account Specialist to join our team at SGS North America Inc. As a Key Account Specialist, you will be responsible for managing and coordinating account activities to ensure customer satisfaction and deliver the highest level of service.
Key Responsibilities:
* Be the primary point of contact for selected clients
* Monitor and manage contract performance
* Identify risks with respect to poor performance or client expectations
* Manage commercial aspects of the contract, including profit maintenance and business development opportunities
* Provide liaison between CBE personnel involved in the performance of the contract and manage contract communication
* Undertake contract specific activities, including design and development of contract documentation, organization of required training, project reviews and reporting
* Communicate with auditors regarding program announcements, procedures, etc. and coordinate any auditor trainings as agreed upon between SGS and client
* Report to the clients Senior Management at set intervals on the performance and results of the project activities
* Achieve client retention targets and receive high customer satisfaction survey results by providing excellent customer service
* Manage risk with respect to poor performance and client expectations. Report to management on a recurring basis on the results and corrective action being taken.
Requirements:
* Associate degree or equivalent relevant experience
* 3+ years of previous working experience in a customer care representative or administrative role
* Written and verbal communication in English
* Ability to establish and maintain effective working relationships with subordinates, peers, management, external customers and/or the general public
* Proficient in using various type of computer software (Word, Excel, Certnet, or current SGS scheduling system, Microsoft Outlook etc.)
Benefits:
* Competitive base salary - $25/hr-$33/hr (based on experience)
* Comprehensive benefits package, including health, dental, and 401k retirement plan
* Professional development and growth opportunities
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